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1. Main Function of the Role

The Paint Department Supervisor is responsible for overseeing the daily operations of the paint section to ensure efficient, organized, and customer-centric service delivery. This includes supervising staff, managing inventory, ensuring effective merchandising, and upholding company standards for safety, customer service, and administration. The role plays a critical part in maintaining optimal stock levels, enhancing customer satisfaction, and ensuring smooth departmental operations.

 

2. Key Performance Areas

• Operational Efficiency
  • Ensure the paint department is organized and operates smoothly on a daily basis.
  • Plan and prepare the department to meet business demands.
• Merchandising & Inventory Control
  • Ensure shelves are well stocked and products are attractively displayed.
  • Manage stock levels through regular monitoring, purchasing, and inventory control.
• Customer Service & Sales
  • Provide excellent in-store and telephonic customer service.
  • Support sales efforts by assisting customers with product choices and queries.
• Staff Supervision
  • Supervise and support team members within the paint department.
  • Oversee daily responsibilities and performance of staff.
• Administration & Reporting
  • Handle invoicing and general administrative tasks.
  • Maintain accurate records of stock and sales.
• Asset Management
  • Ensure all departmental equipment and assets are maintained and functional.
• Health & Safety Compliance
  • Enforce and monitor adherence to health and safety regulations in the department.

 

3. Qualifications and Experience

• Grade 12 (Matric) or equivalent.
• A minimum of 3 years’ experience in a similar role, preferably within the hardware, paint, or FMCG industry.

 

4. Skills and Attributes

• Strong organizational and time management abilities.
• Exceptional verbal and written communication skills.
• Proven supervisory and leadership capabilities.
• High attention to detail with a strong focus on accuracy and documentation.
• Excellent interpersonal skills with the ability to build positive relationships with team members and customers.
• Proficiency in Microsoft Office, and basic understanding of marketing communication tools and social media platforms.
• A proactive and service-driven mindset with the ability to prioritize tasks effectively.

 

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