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1. Main Functions:

• Accurately process all motor plan and warranty claims on the designated system.
• Take full ownership of warranty job cards, ensuring compliance with organizational and manufacturer requirements.
• Provide timely and efficient resolution for customer warranty claims through effective communication and coordination.
• Manage and prepare detailed reports for warranty claims, audits, and costing.
• Maintain and reconcile warranty credits, addressing discrepancies to prevent claim rejections.

2. Key Performance Areas:

• Process motor plan and warranty claims with precision, adhering to system and procedural requirements.
• Ensure all documentation is in line with the manufacturer's guidelines.
• Accurately prepare and submit invoices and warranty claims to meet deadlines.
• Compile and present daily, weekly, and monthly warranty claim reports.
• Communicate effectively with customers and service technicians to define the scope of warranty claim resolutions.
• Reconcile warranty credits accurately, addressing shortfalls and discrepancies proactively.
• Assist in all warranty audits conducted by the Original Equipment Manufacturer (OEM).
• Accurately cost job cards, including both service and repair tasks.
• Process and validate supplier invoices efficiently.

3. Experience:

• Grade 12 qualification is essential.
• Namibian citizen with a valid driver’s license.
• 2-3 years of experience in automotive warranties or within an auto dealership environment.
• Proficiency in Microsoft Office applications is required; knowledge of AUTOLINE will be an added advantage.
• Fluent in English; proficiency in a second language is an advantage.

4. Skills and Competencies:

• Technical Skills: Strong computer literacy, with expertise in Microsoft Office. Familiarity with AUTOLINE is advantageous.
• Core Competencies:
  • Analytical skills for processing and reconciling warranty claims and credits.
  • Attention to detail to ensure accurate documentation, costing, and claims submission.
  • Planning and organizational abilities to manage reports, audits, and claim schedules.
  • Strong interpersonal skills for working effectively with people and meeting customer expectations.
  • Resilience to cope with pressures and setbacks.
• Behavioral Competencies:
  • Adherence to company principles, values, and vision.
  • Proactive delivery of results with a focus on customer satisfaction.

 

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