1. Job Purpose:
The Operations Co-ordinator plays a pivotal role in ensuring the efficient day-to-day operations of pick-ups and deliveries at GW car rentals, ultimately contributing to high levels of customer satisfaction. This position involves co-ordinating with various suppliers, overseeing stock administration, managing team responsibilities, and providing support to the business owner as needed.
2. Key Responsibilities:
2.1 Supplier Co-ordination and Troubleshooting:
- Co-ordinate with various suppliers in the event of breakdowns, ensuring efficient resolution within warranty terms.
- Troubleshoot with clients during emergency situations, devising solutions to transport vehicles to the nearest dealer for repairs.
2.2 Stock Administration Oversight:
- Oversee stock administration processes, including purchasing parts, verifying documentation, and ensuring the functionality of acquired parts.
2.3 Team Management:
- Supervise team members to ensure they fulfill their duties effectively and efficiently.
- Co-ordinate schedules, delegate tasks, and monitor performance to maintain operational efficiency.
2.4 Customer Service and Administrative Duties:
- Represent the brand professionally while interacting with clients and addressing their needs.
- Manage administrative tasks such as scheduling, filing, and ensuring compliance with procedures.
2.5 Decision-making and Problem-solving:
- Make effective decisions to resolve operational challenges and prioritize tasks based on urgency.
- Conduct cost analysis to determine the financial impact of repair decisions and warranty claims.
2.6 Technical Proficiency and Knowledge:
- Utilize technology, software, and applications to streamline operations and enhance efficiency.
- Demonstrate a basic understanding of car equipment, parts, and dealership locations in Namibia.
3. Skills:
- Strong decision-making skills with a sense of ownership and accountability.
- Proficiency in problem-solving and the ability to represent the brand professionally.
- Excellent multitasking and prioritization abilities to manage various responsibilities effectively.
- Strong people management skills to supervise and motivate team members.
- Organizational skills with attention to detail in administrative tasks and scheduling.
- Effective verbal and written communication skills, including proficiency in Microsoft Suite.
- Tech-savvy with the ability to work with software, applications, and conduct cost analysis.
- Logical and analytical thinking to understand the financial implications of operational decisions.
4. Knowledge:
- Familiarity with Namibia's geography and dealership locations to facilitate efficient service provision.
- Basic understanding of car equipment, parts, and warranty terms.
- Proficiency in additional languages and Microsoft Suite is advantageous.
This role requires a proactive and organized individual with excellent leadership skills and a strong commitment to delivering exceptional customer service. The successful candidate will be proficient in problem-solving, decision-making, and technical operations, with a keen understanding of the automotive industry and the geographical landscape of Namibia.