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1. Main Function of the Role

The Restaurant General Manager (RGM) will be responsible for overseeing all operational aspects of a KFC restaurant, ensuring the delivery of exceptional customer service, adherence to quality standards, and achievement of business objectives. This role involves managing daily operations, leading and developing a dynamic team, and maintaining compliance with health and safety regulations. The RGM will also play a key role in driving growth, profitability, and customer satisfaction.

 

2. Key Performance Areas

• Operational Management:
  • Oversee daily restaurant operations, ensuring efficiency and adherence to company standards.
  • Utilize the Merit POS system to process orders, manage inventory, and optimize workflows.
  • Coordinate catering events and ensure timely and professional service delivery.
• Team Leadership and Development:
  • Recruit, supervise, and train restaurant staff in hospitality, food preparation, and customer service.
  • Provide ongoing performance feedback and conduct regular team evaluations.
  • Foster a positive and productive work environment.
• Customer Service Excellence:
  • Ensure the highest level of customer satisfaction by addressing concerns promptly and maintaining quality service standards.
  • Promote a culture of hospitality and professionalism among staff.
• Health, Safety, and Cleanliness:
  • Monitor food handling procedures to ensure compliance with health and safety regulations.
  • Maintain a clean, organized, and welcoming restaurant environment.
• Financial and Strategic Planning:
  • Manage budgets, monitor expenses, and drive profitability.
  • Develop and implement strategies to achieve sales targets and business growth.

 

3. Qualifications and Experience

• Educational Background:
  • A high school diploma or equivalent is required. A degree in hospitality or business management is an advantage.
• Experience:
  • At least 4 years of experience in a management role within the food service industry, preferably with KFC.
  • Experience in using Merit POS or similar restaurant management software is preferred.
  • Proven track record in coordinating catering events and achieving business objectives.
• Knowledge:
  • Strong understanding of food service operations and industry best practices.
  • Comprehensive knowledge of food handling and safety regulations.

 

4. Skills and Attributes

• Technical Skills:
  • Proficiency in restaurant management software such as Merit POS.
  • Ability to analyze financial data and make strategic decisions.
• Leadership Skills:
  • Strong leadership and team-building abilities to inspire and manage a diverse team.
  • Excellent conflict resolution and decision-making skills.
• Interpersonal and Communication Skills:
  • Exceptional verbal and written communication skills for effective interaction with staff and customers.
  • Customer-focused mindset with a commitment to delivering high-quality service.
• Personal Attributes:
  • Highly organized, detail-oriented, and able to work in a fast-paced environment.
  • Adaptable, resourceful, and results-driven.

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