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1. Main Function of the Role

The primary purpose of the Salesperson: Key Customer position is to ensure excellent service delivery to key customers, assist them in selecting the correct products as per their needs, and maintain ongoing communication to strengthen relationships. The role also involves driving branch sales by providing outstanding customer service and supporting other clients to ensure service excellence.

 

2. Key Performance Areas

• Key Customer Assistance:
  • Assist key customer clients in identifying and purchasing appropriate products that meet their specific requirements.
  • Maintain consistent communication with key customers to foster strong client relationships.
• Customer Service Excellence:
  • Deliver exceptional service to all clients, ensuring satisfaction and retention.
  • Respond proactively to client queries and concerns.
• Sales Growth:
  • Contribute to branch sales by promoting products effectively and achieving sales targets.
• Operational Support:
  • Manage tasks under high-pressure situations while maintaining efficiency and accuracy.
  • Provide guidance and support to team members to promote collaboration and success.

 

3. Qualifications and Experience

• Educational Requirements:
  • Grade 11 (New Curriculum) or Grade 12 (NSSC-O) with a minimum of 22 marks.
• Professional Experience:
  • At least 2 years of experience in a Sales position within the Building or Retail industry.
• Technical Skills:
  • Computer literate with knowledge of the "Kerridge" computer system being advantageous.

 

4. Skills and Attributes

• Communication and Interpersonal Skills:
  • Strong verbal and written communication abilities.
  • Effective interpersonal skills to build and maintain client relationships.
• Sales Skills:
  • Proficient in identifying customer needs and offering tailored solutions.
  • Capable of upselling and cross-selling to drive branch sales.
• Organizational and Time Management Skills:
  • Adept at handling multiple tasks efficiently under pressure.
  • Exceptional attention to detail and proactive in problem-solving.
• Customer Service Orientation:
  • Committed to delivering superior service to all clients, ensuring a positive customer experience.
• Numerical and Analytical Abilities:
  • Sound numerical understanding to assist with product selection and inventory queries.
• Teamwork:
  • Collaborative team player who contributes positively to the work environment.

 

 

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