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1. Job Summary:

Responsible for the sales of spare and replacement parts and equipment in repair shop or parts store.

2. Key performance indicators (Kpis):

• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Advising customers on suitable parts for their vehicle/problem
• Taking orders from customers both face to face and over the phone
• Maintaining an ordered stock room and finding parts from stock
• Raising invoices for parts sold
• Processing of purchases & invoices from suppliers
• To maintain a satisfactory parts service to other dealership departments.
• To sell the maximum amount of parts to trade and retail customers.
• Ensuring that all deliveries are placed into stock ensuring that any sold are dispatched to the appropriate customer or department
• Assisting as required with regular stock checks and annual stock audits 
• Locating and purchasing parts as authorised by the parts manager/supervisor ensuring that the best possible terms of business are obtained
• Ensuring that all customer invoices are raised in line with customer orders and are forwarded promptly, resolving any queries which may arise
• Maintaining the parts merchandising display highlighting any current promotions
• Arranging for parts stock returns, ensuring that appropriate credit documentation is raised and actioned and that stock records are amended
• Ensuring that any customers complaints are dealt with speedily and effectively
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sale product promotions
• Develop knowledge of products through study of internal literature

 

3. Conduct:

• Abides by and upholds the Company’s “Code of Conduct” and values both inside and outside the Company.

 

4. General:

• Must be willing to do any other reasonable and lawful duties delegated by his/her manager and must be carried out correctly and on time

5. Core Competencies:

• Planning and Organizing
• Attention to detail
• Deciding and Initiating Action
• Adhering to Principles and Values
• Persuading and Influencing
• Presenting and Communicating Information
• Adapting and responding to change
• Delivering results and meeting customer expectations

6. Skills Requirements

•  Strong communication skills.  The ability to communicate in a professional manner and managing customer orders is vital to success.
• Highly developed customer relations skills required
• Good computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.

 

7. Education and Experience:

• Grade 12
• At least 3 – 5 years’ experience
• A background in Vehicle parts having worked in a sales focused environment.

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