1. Main Functions
- Strategy & Budgeting:
- Provide input to the development of the Bank's Training Strategy and align training objectives with strategic business goals.
- Assist with the development and management of the Training and Development budget.
- Support the creation and maintenance of a continuous learning environment within the organization, focusing on enhancing learning processes and practices.
- Contribute to policy, procedure, and standard development to guide internal training and align with HR strategies.
- Training Needs Assessment:
- Conduct thorough analyses (organizational, task, and individual) to identify training needs and gaps across the Bank.
- Collaborate with the Manager of Learning Facilitation to develop and maintain Individual Development Programs (IDPs) for employees.
- Design, distribute, and analyze questionnaires to assess internal training needs in various branches and departments.
- Work closely with HR Business Partners and line managers to address specific training needs, providing solutions based on assessments.
- Regularly evaluate training effectiveness to optimize materials and methods for continuous improvement.
- Training Program Development & Delivery:
- Design and customize training interventions that align with the Bank’s objectives, ensuring skill competency and knowledge application.
- Develop training manuals, guides, and other learning materials to enhance employee capabilities.
- Plan, schedule, and implement training sessions within budgetary guidelines, focusing on best practices, self-directed learning, and on-the-job coaching.
- Utilize various training aids and technology to replicate real-world scenarios and facilitate practical learning.
- Establish and manage learning communities using internal engagement platforms to monitor employee progress post-training.
- Administrative & Reporting Duties:
- Plan, document, and execute annual training and development programs.
- Compile monthly training reports and analyze trends to inform future strategies.
- Establish forms for training execution and effectiveness measurement, ensuring compliance with established procedures.
- Employee Supervision & Development:
- Supervise employees within the Learning Facilitation team, ensuring alignment with performance standards.
- Conduct performance evaluations and provide feedback to promote team growth, motivation, and positive team dynamics.
- Support discipline management and adherence to HR best practices.
- Stakeholder Engagement & Self-Development:
- Collaborate with internal and external stakeholders to optimize training and development initiatives.
- Stay up-to-date with industry best practices, emerging technologies, and legal requirements to continuously enhance training programs.
- Proactively pursue personal development to stay current with training methodologies and trends.
2. Key Performance Indicators
- Successful alignment of training programs with strategic business objectives.
- Achievement of training program objectives within the allocated budget.
- Effective identification and fulfillment of training needs through needs assessments and collaboration with stakeholders.
- High satisfaction scores from employees on training content and delivery effectiveness.
- Regular, accurate reporting of training activities, including detailed analysis of training effectiveness.
- Development and implementation of impactful Individual Development Plans (IDPs) and career path programs.
- Positive feedback from stakeholders and trainees on training interventions and support.
- Effective supervision, motivation, and performance evaluation of team members in the Learning Facilitation group.
3. Experience
- Bachelor’s degree in Accounting, Business Management, Finance, Economics, or a related field.
- Bankers Diploma or related banking/commercial qualification.
- Trainer, Assessor, and Moderator Certificate (advantageous).
- Minimum of 5 years’ experience in the banking industry, particularly in:
- Credit & Collateral, Corporate or Commercial Banking, Retail Banking, Specialist Finance, Customer Segments, and Customer Experience.
- Sales and Portfolio Management, Forex and BOPCUS, Banking Systems, and extensive product knowledge.
- Proven experience in developing and delivering training programs.
- Experience in managing a small team and conducting performance assessments.
- A valid code BE (08) driver’s license is a prerequisite.
4. Skills
- Technical Knowledge:
- Banking processes, policies, and procedures.
- In-depth understanding of credit management, collateral, specialist finance, and customer experience.
- Comprehensive knowledge of adult learning theory and application.
- Competence in instructional design, eLearning, and leveraging technology for learning content delivery.
- Training & Development Skills:
- Strong facilitation, public speaking, and communication skills.
- Experience in developing training materials, manuals, and interactive learning aids.
- Ability to design effective training programs that align with business objectives.
- Expertise in needs assessment, training evaluation, and analysis of learning effectiveness.
- Proficiency in leveraging technology for web-based learning and eLearning tools.
- Interpersonal & Supervisory Skills:
- Proven supervisory and leadership abilities, with a positive attitude and motivational approach.
- Strong relationship-building skills to engage with stakeholders at all levels.
- Ability to manage, inspire, and develop a team to achieve performance targets.
- Excellent organizational and problem-solving skills for managing complex projects.
- Software & Technical Proficiency:
- Advanced proficiency in MS Office products (Excel, Word, PowerPoint).
- Understanding of current learning technologies, digital tools, and best practices in online education.