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1. Main Function of the Role

The Operations Manager (OM) is responsible for overseeing all day-to-day building maintenance operations, capital projects, and preventative maintenance for the Maerua Retail and Commercial Node. This role requires expertise in facility management disciplines and project management within a retail environment, with a focus on optimizing operational efficiency and ensuring regulatory compliance.

 

2. Key Performance Areas

Facility Management and Maintenance

• Develop and implement facility management procedures and policies.
• Ensure adherence to regulatory and safety standards, including risk management and emergency procedures.
• Manage tenant relationships and resolve escalated issues.
• Conduct regular site visits and produce conditional reports.

Project Management

• Oversee tenant installations, revamps, upgrades, and preventative maintenance projects.
• Coordinate capital repairs and maintenance schedules.
• Supervise indoor and outdoor signage installations and advertising coordination.

Budget and Financial Oversight

• Prepare, manage, and forecast budgets for capital, fixed, and variable expenses.
• Optimize recovery on resources like water and electricity through smart metering.
• Handle vendor and supplier contracts, including those for soft services and O&M agreements for solar energy.

Team Leadership

• Oversee facility coordinators, handymen, and support staff.
• Maintain asset registers for maintenance, additions, and removals.
• Coordinate entry and exit inspection reports and ensure high-quality site handovers.

Operational Efficiency

• Implement operational strategies to enhance profitability.
• Ensure effective management of resources and infrastructure.
• Monitor and improve the efficiency of building operations through technology and innovation.

 

3. Qualifications and Experience

Required:

• Grade 12 (Matric).
• Minimum of 5 years of experience in a property-related field.

Advantageous:

• Postgraduate degree in a relevant field.
• Proficiency in AutoCAD or similar software.

 

4. Skills and Attributes

Technical Skills:

• Strong knowledge of facility and building management practices.
• Proficient in budgeting, accounting, and financial forecasting.
• Skilled in project management within a retail environment.
• Ability to manage regulatory compliance and implement risk management strategies.

Leadership and Interpersonal Skills:

• Energetic, enthusiastic, and dynamic personality.
• Excellent written and verbal communication abilities.
• High tolerance for stress and pressure.
• Customer and quality-focused approach to work.

Other Attributes:

• Strong problem-solving and analytical skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Commitment to continuous improvement and operational excellence.

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