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1. Main Function of the Role

The Forecourt Attendant is responsible for providing excellent customer service, handling fuel payments efficiently, and ensuring the cleanliness and maintenance of the forecourt area. The role requires adherence to safety and security measures while performing various general duties in line with the position.

2. Key Performance Areas

Customer Service:

• Serve as the primary point of contact for customers at the fuel pumps.
• Handle customer inquiries, fuel payments, and transactions in a friendly, efficient, and helpful manner.
• Always maintain a professional and approachable demeanor.

Forecourt Maintenance:

• Ensure the general cleanliness and maintenance of the forecourt area.
• Keep fuel pumps clean and presentable for customer use.

Health, Safety, and Security Compliance:

• Adhere to all health and safety regulations to ensure a safe working environment.
• Follow security protocols to safeguard company assets and customer safety.

General Duties:

• Perform additional duties as required to support the efficient operation of the forecourt.
• Assist in addressing any issues or tasks assigned by management.

3. Qualifications and Experience

• A valid Grade 10/12 certificate with at least 23 points.
• 1–2 years of applied experience in a similar role.
• Proven computer skills.
• Excellent command of written and spoken English and Afrikaans.
• Namibian citizenship is mandatory.

4. Skills and Attributes

Essential Skills:

• Strong attention to detail and accuracy in handling customer transactions.
• Proven reliability and dependability in completing assigned tasks.
• Ability to work under pressure in a fast-paced environment.

Interpersonal Skills:

• A friendly disposition and excellent communication skills to engage effectively with customers and colleagues.
• Ability to always maintain professionalism and a positive attitude.

Other Attributes:

• Willingness to work overtime and shifts as required.
• Commitment to upholding safety and security standards.

 

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