KEY PERFORMANCE AREAS
• Provide strategic leadership and oversee all aspects of Service Centre operations – comprising 3 service centre sites, ensuring optimal performance of the full team and seamless workflow execution.
• Ensure 100% compliance with Toyota Franchise Standards, Toyota international best practices and Pupkewitz Group policies and procedures.
• Administer and coordinate all technical and customer-focused campaigns issued by TSAM (Toyota South Africa Motors), including recall campaigns.
• Drive awareness and sales of Toyota Extended Service & Warranty Plans to customers to enhance customer value and retention.
• Rigorously implement Toyota's international excellence programmes including CSDP, Team GP training, development and coaching of technical staff to master technical level, and adherence to the Fix-It-Right cutting-edge technical standards.
• Champion Express Service and While-You-Wait convenience servicing methodologies to enhance customer experience and service turnaround times.
• Oversee post-service customer engagement, ensuring issues are resolved promptly and the best-in-town experience is delivered ensuring Gold Standard Customer Experience.
• Ensure compliance with Toyota's Eco 3 environmental standards as set by TMC Japan.
• Manage service bookings, job card costing, invoicing accuracy, and service working capital utilization.
•Support the Dealer Principal in coordinating daily service operations and leading a high-performing, customer-focused team.
KEY REQUIREMENTS
•Grade 12
•Valid Driver’s License
•Namibian Citizenship
•Minimum 3 years working experience in similar position
•Understanding of technical, commercial and administrative aspects of the motor and service industries
•Diagnostic skills – an added advantage
•Work independently and efficiently with attention to detail
•Passionate about customer service
•Proven Track Record of a highly successful service centre management
KEY COMPETENCIES
•Leading and Supervising
•Financial Acumen
•Superb Technical Knowledge & Product Expertise
•Operational Excellence
•Relating and Networking
•Planning and Organizing
•Delivering results and meeting customer expectations
•Following Instructions & Procedures
•Coping with Pressures and Setbacks