---

1. Main Function of the Role

The Counter Sales Clerk serves as the primary point of contact for customers at Agrimark Tsumeb, ensuring a professional, efficient, and courteous experience. This role involves handling customer queries, processing transactions, and maintaining a clean and secure store environment.

2. Key Performance Areas

Customer Service and Sales:

• Engage with customers to address inquiries, provide product information, and resolve complaints.
• Process sales and payments accurately, ensuring all customer transactions are handled efficiently.
• Manage merchandise exchanges and returns in compliance with store policies.
• Uphold a high standard of customer experience by maintaining a professional and friendly demeanor.

Invoice and Credit Management:

• Ensure accurate handling of invoices and credit notes at the sales counter.
• Cross-check documentation to prevent errors and discrepancies.

Cash Handling:

• Perform day-end cash-ups with the Admin Clerk, ensuring accountabilities for all transactions.

Store Maintenance and Housekeeping:

• Maintain cleanliness and orderliness within the store and premises.
• Ensure adherence to health, safety, and security regulations.

Security Compliance:

• Follow all security measures to protect assets, inventory, and cash.

Ad Hoc Responsibilities:

• Perform additional tasks in line with the duties of the position as required by management.

3. Qualifications and Experience

• A valid Grade 10/12 certificate with at least 23 points.
• 1–2 years of applied experience in a similar role.
• Namibian Citizenship is mandatory.

4. Skills and Attributes

Essential Skills:

• Strong verbal and written communication skills.
• Computer literacy and ability to work with sales-related software.
• Excellent organizational skills, including the ability to manage conflicting priorities.
• High level of accuracy and attention to detail.

Interpersonal Skills:

• A professional and confident attitude.
• Strong interpersonal skills to effectively interact with customers and colleagues.
• Ability to work well in a diverse workforce.

Other Attributes:

• Ability to multi task and work under pressure in a fast-paced environment.
• Commitment to upholding health, safety, and security protocols.

---