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1. Main Function of the Role

The Administrative Clerk is responsible for organizing and managing office administration tasks efficiently while ensuring compliance with branch administrative controls and procedures. This role requires maintaining up-to-date records and ensuring they are easily accessible to support operational effectiveness.

 

2. Key Performance Areas

• Office Administration
  • Ensure all office functions are well-organized and run smoothly.
  • Maintain accurate and up-to-date records, ensuring they are accessible for audits and operational needs.
  • Handle correspondence, filing, and document management.
• Administrative Controls
  • Implement and adhere to effective branch-specific administrative controls and procedures.
  • Monitor compliance with internal policies and procedures to support operational integrity.
• Communication and Coordination
  • Coordinate with different departments to ensure smooth administrative workflows.
  • Act as a point of contact for administrative inquiries and provide timely assistance.
• Reporting and Record Keeping
  • Prepare and manage reports related to branch activities and administrative functions.
  • Regularly update and archive essential branch documents for easy retrieval.

 

3. Qualifications and Experience

• Education
  • A Grade 12 certificate or equivalent qualification is essential.
  • A diploma or certification in office administration, business management, or a related field is advantageous.
• Experience
  • At least 2 years of experience in an administrative or clerical role.
  • Familiarity with office procedures, filing systems, and administrative tools.
  • Experience within a retail environment is an added advantage.

 

4. Skills and Attributes

• Technical Skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
  • Strong organizational and multitasking skills.
  • Attention to detail and accuracy in data handling.
• Interpersonal Skills
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively with team members and departments.
• Personal Attributes
  • Self-motivated, with a proactive approach to administrative tasks.
  • Ability to work under pressure and meet deadlines.
  • Professionalism and confidentiality in handling sensitive information.

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