Job Purpose: This role provides technical support and troubleshooting assistance to ensure smooth IT operations within the Call Centre. It involves responding to helpdesk queries, maintaining IT equipment, and supporting senior technicians Required Qualifications: • Grade 12 - Essesntial • CompTIA A+, N+, & Microsoft Cert. Required Experience: 1-3 years of relevant experience. Must have a Clear ITC record (Non Negotiable) Must have a Clear criminal record (Non Negotiable) Required Skills and Knowledge: • Analytical and problem solving skills. • Strong technical skills. • The ability to work well under pressure. • Attention to detail. • Team working skills. • Organising and time management. • Interpersonal and communication skills. • Virtual Desktops, Citrix and AWS. • Network Troubleshooting. Key Responsibilities: • Manage the support calls that come through the IT Help desk. • Maintenance of the Call Centre IT Hardware and Software. • Support the operations with all IT related troubleshooting queries. • Support the senior IT technicians when required. • Report any risks or problems. • Work with people to resolve their IT related issues. • Ensure 100% service delivery to all helpdesk queries. • Prepare IT equipment for onboarding new employees. Desirable Competencies: • Working with people. • Planning and Organising. • Meeting customer expectations. • Following instructions and procedures. • Coping with pressures and setbacks.
Job Purpose:
This role provides technical support and troubleshooting assistance to ensure smooth IT operations within the Call Centre. It involves responding to helpdesk queries, maintaining IT equipment, and supporting senior technicians
Required Qualifications:
• Grade 12 - Essesntial • CompTIA A+, N+, & Microsoft Cert. Required Experience:
Required Skills and Knowledge:
• Analytical and problem solving skills. • Strong technical skills. • The ability to work well under pressure. • Attention to detail. • Team working skills. • Organising and time management. • Interpersonal and communication skills. • Virtual Desktops, Citrix and AWS. • Network Troubleshooting.
Key Responsibilities:
• Manage the support calls that come through the IT Help desk. • Maintenance of the Call Centre IT Hardware and Software. • Support the operations with all IT related troubleshooting queries. • Support the senior IT technicians when required. • Report any risks or problems. • Work with people to resolve their IT related issues. • Ensure 100% service delivery to all helpdesk queries. • Prepare IT equipment for onboarding new employees.
Desirable Competencies:
• Working with people. • Planning and Organising. • Meeting customer expectations. • Following instructions and procedures. • Coping with pressures and setbacks.
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