ROLE SUMMARY The E Commerce Administrator will manage the administration of sales activity and identify gaps and challenges with proposed solutions. They will be required to drive new sales and increase sales revenue and provide live chat support to customers, be assertive and flexible and ensure the appropriate advice is given. QUALIFICATIONS Minimum: Grade 12 or equivalent NQF level 4 RE5 certificate FAIS qualifications and credits NCA Accredited Continuous CPD points as legally required EXPERIENCE 3 to 5 years general administrative experience. Agent front-end (in house system) experience would be advantageous. UNDERSTANDING Competent knowledge of MS Office Suite Knowledge of SAP Financial acumen RESPONSIBILITIES Ordering: Orders Confirmed, tracking PDD dates, advising Sales Execs of any shifts thereof. Verify BTO orders against actual submissions. Logistics: Confirming Delivery Locations. Advising Sales Executives of delivery dates and vehicle movement statuses. Advising once vehicles have arrived at the delivery location. Payments: Liaising with accounts department to ensure payments are reflected in the account. Obtaining release note documents and counter signature by the eCommerce team for release. Further liaise with the accounts department in line with reservation requirements. Arranging deliveries. Contacting Delivery agent to finalize delivery dates. Finalizing PDIs (Post Delivery Inspections). Notify Sales Executives when the delivery will happen or any delays thereof. Post-Delivery: Deal file creation and uploading to system. Confirming Sales Card captures. Communicate with supply chain management, logistics-, accounts departments, agents and eCommerce team. COMPETENCIES Documenting Facts: Writes fluently when documenting facts; understands arguments logically; focuses on finding facts. Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others. Showing Composure: Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure. Articulating Information: Presentation orientated, good at explaining things and confident when meeting new people. Meeting Timescales: Is target focused and meets deadlines; is punctual and keeps scheduling; is reliable in finishing tasks. Upholding Standards: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity. Interacting With People: Is lively and projects enthusiasm; is talkative in making contact, is focused on interacting and networking with people. Seizing Opportunities: highly competitive, with a string need to win. Good at identifying business opportunities, commercially minded and sales orientated. Taking Action: Very energetic. Impatient to get things started and good at starting things off. Focused on making things happen. Producing Output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.
ROLE SUMMARY
The E Commerce Administrator will manage the administration of sales activity and identify gaps and challenges with proposed solutions. They will be required to drive new sales and increase sales revenue and provide live chat support to customers, be assertive and flexible and ensure the appropriate advice is given.
Agent front-end (in house system) experience would be advantageous.
UNDERSTANDING
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