• Matric Certificate
• A+/N+ Certification

• 3 years experience in an IT support environment
• Exposure to Marel equipment will be an advantage
• Computer Literacy in using
  • Microsoft Office Suite
  • Windows 10
  • McAfee
• Expertise in:
  • HP, Dell and IBM computer hardware
  • Networking
  • Switches: HP & Aruba
  • Label Printers
  • Exposure to wireless communication and security

Main Responsibilities (although not limited to):

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.). Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
• Supporting Shop floor equipment and software in the factory.
• Install and configure appropriate software and functions according to specifications. Installing and configuring hardware and software components to ensure usability.
• Providing user support and being the first point of contact for error reporting.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Maintained records/logs of repairs and fixes and maintenance schedule.
• Troubleshooting hardware and software issues and ensuring electrical safety standards are met.
• Conducting daily backup operations and managing technical documentation.
• Ensure the security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Identify computer or network equipment shortages and place orders
• Ensure the confidentiality and reliability of intellectual property.
• Basic understanding and implementation of the 20 keys concept.