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We are a people focused business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most important asset. Nutun CX is currently seeking a creative and driven individual to fulfill the role of a Team Leader.  

Job Role:

• Lead, coach and develop a team of advisors to achieve business targets
• Create an inspiring team environment with an open communication culture
• Drive employee engagement and wellness 

Requirements:

• Matric is essential
• Minimum of 2 years experience as a Team Leader in a Customer Service environment
• Previous collection, banking, financial services, or mortgage experience as a Team Leader is advantageous
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Knowledge of Microsoft Office
• Clear Credit and Criminal 
• Ability to work shifts (US)

Responsibilities:

• Monitor team performance, take accountability and report on metrics
• Discover training needs and provide coaching to maximize advisors’ potential
• Ensure compliance in service policies, procedures, and operating plans
• Ability to work under pressure and meet deadlines with good problem-solving skills
• Risk analysis and change management

Competencies:

• Leading and empowering others 
• Responsible decision making 
• Empathy/Emotional Intelligence 
• Adapts easily and good Organisational skills 
• Conflict Management and Resolution 
• Analytical Skills

We endeavour to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful. All positions will be filled in accordance with our Group Employment Equity plan.

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