Optimi is looking to hire a highly motivated individual to join the team as a Temporary Home Retention Consultant. The ideal candidate should be able to work in a fast-paced environment and adapt to change. REQUIREMENTS Grade 12. A sales or marketing qualification. Minimum of 3 years of sales experience. Familiarity with Microsoft Office. Proficiency in English both verbal and written communication. DUTIES Retain current revenue stream by means of call campaigns and continuous contact with clients. Ability to gather information regarding possible customer complaints and escalate. Ensure customer satisfaction is maintained and takes highest priority. Lead outbound call campaigns to sell the Optimi Plus store products and any other upsell products or services available for current client stream. Professional handling of cancellation enquiries received and following the correct procedure. Building positive relationships with customers to drive loyalty. Be adaptable during sales process with different types of clients and scenarios. Develop an understanding of the client’s requirements. Convert sales leads within reasonable time and in line with sales targets. Manage outbound campaigns including, but not limited to, fin awaiting, debicheck and retentions. Follow inbound and outbound call scripts provided and in line with the QA scorecard. Assist walk in clients – both individuals and tutor centre representatives. Be able to assist with out of office sales such as Mall Expo's, Home Expo's. Ensure complete, accurate and punctual reporting to head office on sales targets, conversion ratios. Report back on trends and any other insights that will assist with influencing sales activities. Provide any other relevant reporting requirements. Ensure continuous updating of applicable sales software with recent information, activities and actions. Assist colleagues with overflow work Any other assigned task Please note that this is a Temporary position until February 2025 Should you not receive a call from us in 14 days, please consider your application unsuccessful.
Optimi is looking to hire a highly motivated individual to join the team as a Temporary Home Retention Consultant. The ideal candidate should be able to work in a fast-paced environment and adapt to change.
REQUIREMENTS
DUTIES
Please note that this is a Temporary position until February 2025
Should you not receive a call from us in 14 days, please consider your application unsuccessful.
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