This vacancy has been closed.

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Temporary Home Retentions Consultant  Centurion
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Optimi is looking to hire a highly motivated individual to join the team as a Temporary Home Retention Consultant. The ideal candidate should be able to work in a fast-paced environment and adapt to change.

REQUIREMENTS

  • Grade 12.
  • A sales or marketing qualification.
  • Minimum of 3 years of sales experience.
  • Familiarity with Microsoft Office.
  • Proficiency in English both verbal and written communication.

DUTIES

  • Retain current revenue stream by means of call campaigns and continuous contact with clients.
  • Ability to gather information regarding possible customer complaints and escalate.
  • Ensure customer satisfaction is maintained and takes highest priority.
  • Lead outbound call campaigns to sell the Optimi Plus store products and any other upsell products or services available for current client stream.
  • Professional handling of cancellation enquiries received and following the correct procedure.
  • Building positive relationships with customers to drive loyalty.
  • Be adaptable during sales process with different types of clients and scenarios.
  • Develop an understanding of the client’s requirements.
  • Convert sales leads within reasonable time and in line with sales targets.
  • Manage outbound campaigns including, but not limited to, fin awaiting, debicheck and retentions.
  • Follow inbound and outbound call scripts provided and in line with the QA scorecard.
  • Assist walk in clients – both individuals and tutor centre representatives.
  • Be able to assist with out of office sales such as Mall Expo's, Home Expo's.
  • Ensure complete, accurate and punctual reporting to head office on sales targets, conversion ratios.
  • Report back on trends and any other insights that will assist with influencing sales activities.
  • Provide any other relevant reporting requirements.
  • Ensure continuous updating of applicable sales software with recent information, activities and actions.
  • Assist colleagues with overflow work
  • Any other assigned task

 

Please note that this is a Temporary position until February 2025

Should you not receive a call from us in 14 days, please consider your application unsuccessful.