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Optimi is looking for a motivated individual to join our team as a Temporary Home DebiCheck Consultant. The ideal candidate should be able to thrive in a dynamic environment and have strong adaptability skills to navigate changes effortlessly.

REQUIREMENTS

• Grade 12.
• Sales or marketing qualification.
• Minimum of 3 years of sales experience.
• Familiarity with Microsoft Office.
• Proficiency in English both verbal and written communication.

DUTIES

• Check the mandates on reports at the beginning and end of the day and with data files.

• Monitor and manage related messages.
• Make daily calls to customers to accept debicheck mandates.
• Initiate mandates where required.
• Identify and escalate any issues that require intervention to systems.
• Follow inbound and outbound call scripts provided and in line with the QA scorecard.
• Ensure customer satisfaction is maintained and takes the highest priority.
• Identify opportunities to increase sales and upsell our Optimi Plus store products or any of our Optimi offerings.
• Ensure timely, complete, and accurate reporting to head office on sales targets and conversion ratios.
• Report on trends and insights influencing sales activities.
• Provide feedback on any areas for process optimisation.
• Stay updated on applicable sales software with recent information, activities, and actions.
• Create and share daily reporting with the team.
• Assist colleagues with overflow work, including leads and tickets.
• Provide direct assistance to a senior manager with additional admin tasks.
• Reassign unassigned tickets and leads.

 

Please note that this is a Temporary position until February 2025

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

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