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Main Function of the Role

The Branch Manager is responsible for overseeing all operational aspects of the branch, ensuring the achievement of business objectives in Sales, Marketing, Administration, and Industrial Relations. The role requires effective leadership to drive profitability, maintain operational standards, and foster staff development, while upholding the company's mission of Customer Satisfaction Through Service Excellence.

 

Key Performance Areas

1. Operational Management
   • Oversee daily operations of the branch, ensuring efficiency and compliance with company policies and procedures.
   • Manage stock levels, shrinkage, and expenses to maintain profitability.
   • Ensure the effective implementation of company strategies and initiatives.
2. Sales and Marketing
   • Develop and execute strategies to increase market share.
   • Monitor sales performance and implement initiatives to drive revenue growth.
   • Foster strong customer relationships and ensure high levels of customer satisfaction.
3. Staff Management and Development
   • Train and develop employees to enhance productivity and efficiency.
   • Act as a mentor, motivating and guiding staff to reach their full potential.
   • Foster a positive work environment that encourages teamwork and performance excellence.
4. Financial and Administrative Control
   • Maintain financial control by monitoring expenses and optimizing resource allocation.
   • Ensure accurate record-keeping and reporting in compliance with company policies.
   • Manage budgets and financial performance indicators.
5. Customer Service Excellence
   • Uphold and promote the company's mission of Customer Satisfaction Through Service Excellence.
   • Ensure that customer service standards are consistently met or exceeded.
6. Compliance and Risk Management
   • Ensure adherence to industry regulations and company policies.
   • Identify and mitigate operational risks to ensure business continuity.

 

Qualifications and Experience

• Minimum of Grade 11 (New Curriculum) or Grade 12 (NSSC-O) with 22 marks.
• A Bachelor of Commerce Degree (NQF Level 7) will be an added advantage.
• At least 3 years of managerial experience in Retail, FMCG, or the Construction Industry.
• Valid Code B Driver’s License.
• Kerridge system experience is an advantage.

 

Skills and Attributes

• Strong leadership and team-building skills.
• Excellent interpersonal and communication abilities.
• Creative problem-solving skills with a proactive approach to challenges.
• Business-driven mindset with a hands-on attitude.
• Financial acumen and ability to manage budgets and costs effectively.
• Ability to plan, multitask, and prioritize workload efficiently.
• Passion for customer service and working with a diverse team.

 

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