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1. Main Function:

• The Branch Manager is responsible for overseeing all operational functions of the branch, ensuring effective management of Sales, Marketing, Administration, and Industrial Relations.
• This role focuses on maximizing branch performance, enhancing customer satisfaction, and fostering a productive work environment.
• The Branch Manager will also drive strategic initiatives to increase market share and mentor staff to achieve their full potential.

 

2. Key Performance Areas:

2.1 Operational Management:

• Ensure smooth daily operations across all departments.
• Maintain stock levels and manage shrinkage effectively.

2.2 Market Share Growth:

• Develop and implement strategies to increase the branch’s market share.
• Conduct market analysis to identify opportunities for growth.

2.3 Staff Development:

• Train and mentor staff, fostering a culture of continuous improvement and professional development.
• Monitor team performance and provide constructive feedback.

2.4 Customer Satisfaction:

• Uphold the Pupkewitz mission of Customer Satisfaction Through Service Excellence.
• Address customer complaints and inquiries promptly and effectively.

2.5 Financial Management:

• Oversee branch budgeting and expense management to ensure financial goals are met.
• Implement financial controls and monitor performance against budget.

2.6 Policy Compliance:

• Implement and maintain company policies and procedures throughout all operations.
• Ensure adherence to legal and regulatory requirements.

 

3. Experience:

3.1 Educational Qualifications:

• Must have completed Grade 11 (New Curriculum) or Grade 12 (NSSC-O) with a minimum of 22 marks.
• A Bachelor of Commerce Degree (NQF Level 7) is preferred.

3.2 Professional Experience:

• Minimum of 3 years’ managerial experience in Retail, FMCG, or the Construction Industry.
• Experience with the Kerridge system is an added advantage.
• Must have a valid Code B Driver’s License

 

4. Skills:

4.1 Leadership:

• Strong leadership and team-building capabilities.
• Ability to motivate and inspire team members.

4.2 Interpersonal Skills:

• Excellent communication and interpersonal skills to engage effectively with staff and customers.

4.3 Problem Solving:

• Creative problem solver with the ability to navigate challenges effectively.

4.4 Business Acumen:

• Financial understanding and ability to interpret financial data to drive decisions.
• Proficiency in planning, multitasking, and prioritizing tasks effectively.

4.5 Customer Focus:

• Passionate about delivering exceptional customer service.
• Experience working with diverse groups and adapting to various customer needs.

4.6 Technical Proficiency:

• Familiarity with management software and systems, particularly the Kerridge system (preferred).

 

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