Operational Compliance Lead
We are currently looking for more amazing people to join the Sigma Family, this time as a Operational Compliance Lead. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
Location: Diep River
Salary: Competitive
Who are the Sigma Family?
💚 At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries. What being a part of the Sigma Family means for you!
📈 Career development and opportunities to apply for internal promotions following your probationary period.
🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
💆♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
💻 Join communities and collaborate with your colleagues on our internal Social Media platform.
💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
What Your Day-to-Day Will Look Like:
REQUIREMENTS
Effectively monitor the Training and Competence framework, and drive remedial actions relevant to bridge any identified gaps. Lead regular operational meetings and 1st line reviews to ensure effective monitoring of the activities, and any associated risks. Take ownership of operational risk registers, testing the 1st line of defence systems and controls in line with the regulatory requirements. Maintain and report on KPI's, covering all key aspects of regulatory compliance and other agreed customer impacting metrics. Review, triage, and remediate risk and compliance events, determining root cause and driving control improvements. Support risk governance at 1st line. Develop and deliver training material to meet ongoing competence requirements of the Operational team. Involvement in incentive and script development is required, with a focus on obtaining 2nd line approval. Responsibility for conducting trend and root cause analysis is part of the role. Development of MI and monitoring procedures to identify and prevent conduct risks is a core aspect of the position. Be a trusted advisor to the Head of Operations, and their leadership team, helping them to achieve their regulatory objectives in a well-managed way.
What Amazing People Will Bring to the Role:
MINIMUM REQUIREMENTS
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Experience of designing and implementing risk and assurance frameworks in an operational environment.
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Working knowledge and practical experience in applying relevant FCA rules and guidance in a practical context in a regulated environment.
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Delivery of this in the Insurance industry is desirable.
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Working knowledge and understanding of FCA sourcebooks - PRIN, CONC, DISP, SYSC, and legislative frameworks such as the AML, Consumer Credit Data Protection Act including GDPR is essential for the role.
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Working knowledge of Consumer Duty and delivery of good customer outcomes along with a sound understanding of the FCA's expectations in relation to the fair treatment of customers, and vulnerability, is essential.
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Direct experience of identification, management, monitoring and reporting of risks.
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Excellent communication and negotiation skills, including influencing, educating, and reporting to Senior Management.
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Experience in a Customer Service / Regulated Sales environment.
Simple and Straight Forward Recruitment.
📩 We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family, then don’t wait and get applying!