Quality Assurance Assessor.
We are currently looking for more amazing people to join the Sigma Family, this time as a Quality Assurance Assessor. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
What Your Day-to-Day Will Look Like:
📞 You will be working as a Quality Assurance Advisor in the very important Quality Department assessing calls and dealing with various stakeholders in the operation to ensure the quality metrics are all met day in day out.
📞 You will be working as a quality assurance assessor in the quality department. You will be ensuring that all calls are up to Sigma and client quality ensuring all quality processes are followed. And all coaching methods are in place to ensure consistency in quality.
What Amazing People Will Bring to the Role:
🤩 You are an existing EON Next Credit advisor who is passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people with their problems, and have great listening skills, communication, and empathy. You are confident when interacting with people and assessing and listening to calls analytically. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker. Full training is given, and coaching continues throughout your career. We don’t expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!
Minimum Requirements:
- You are signed off probation
- You have a Clear IR Record
- You have been meeting KPI's for the last 6 months
- You are a current/existing EON Next employee
- You are 12 months or more within your current role
- You have been exposed to Quality Assurance and Quality Coaching
Simple and Straight Forward Recruitment.
📩 We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
- All Applicants must be in their current role for 12 months or longer and, MUST BE SIGNED OFF PROBATION.
- Refer-a-friend payouts do not apply to internal applicants.
- All applicants must inform their current Team Managers and Operational Managers BEFORE they have applied for positions outside their departments.
- All applicants’ current PERFORMANCE, BEHAVIOR, and ATTENDANCE RECORDS will be taken into account before considering their application/ interview. An application will be declined if the employee is on a warning, attendance review process, or PIP.
- AN APPLICATION WILL BE DECLINED IF ALL THE ABOVE CRITERIA HAVE NOT BEEN MET.
- Send any application queries to sven.mullins@sigmasa.co.za
If you like the sound of being part of the Sigma Family, then don’t wait and get applying!