PERFORMANCE - SME COACH
We are currently looking for more amazing people to join the Sigma Family, this time as a Performance SME Coach. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
Location: Sigma Retreat/Diep River
Hours: Shifts (Mon – Sun)
Salary: Competitive
Who are the Sigma Family?
💚 At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.
What being a part of the Sigma Family means for you!
📈 Career development and opportunities to apply for internal promotions following your probationary period.
🏆 Monthly, Quarterly and Annual awards with marvellous prizes.
💆♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
🚗 Transportation Benefits – Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.
💻 Join communities and collaborate with your colleagues on our internal Social Media platform.
💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
What Your Day-to-Day Will Look Like:
💻You will be working fulltime in office on a Financial Services campaign alongside management within the department. You’ll be utilising both individual and group coaching sessions to embed learning and facilitate discussion around key topic areas. You will develop and implement customised coaching plans based on the needs and goals of each team member, focusing on areas such as call quality, customer satisfaction and adherence to company policies and procedures. You will monitor live calls to observe and assess agent competence, identifying opportunities for improvement, and provide real-time coaching and support. You will review recorded calls to evaluate consistency of competence, identifying opportunities for improvement and support. You will Conduct role-playing exercises and simulations to practice and reinforce effective communication and problem-solving. You will analyse data and performance trends to identify common challenges or areas where additional training or process improvements may be needed. You will provide ongoing support and guidance to team members, including motivation, encouragement, and recognition of achievements. You will maintain status of knowledge expert through self-learning both internal material (product, process, and policy) and external best practices in coaching and learning interventions.
What Amazing People Will Bring to the Role:
You are passionate about delivering exceptional coaching and mentoring and helping others to develop. You are resilient- can maintain a fresh approach/ energy when repetitive barriers impact on success You have a fantastic eye for detail and are adaptable to work in an ever-changing environment. You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people, and have great listening skills, communication, and empathy. You have In-depth knowledge of call centre operations, including call handling techniques, sales methodologies, and customer service best practices. you have the attributes above; you are going to love what you do!
Simple and Straight Forward Recruitment.
📩 We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family, then don’t wait and get applying!