Operational Compliance Lead: The ideal candidate for this role will be responsible for coordinating and driving the robust and effective delivery of 1st Line Assurance and compliance oversight.
What Your Day-to-Day Will Look Like:
📞 The key responsibilities of this role involve, effectively monitor the Training and Competence framework, and drive remedial actions relevant to bridge any identified gaps. Lead regular operational meetings and 1st line reviews to ensure effective monitoring of the activities, and any associated risks. Take ownership of operational risk registers, testing the 1st line of defence systems and controls in line with the regulatory requirements. Maintain and report on KPI's, covering all key aspects of regulatory compliance and other agreed customer impacting metrics. Review, triage, and remediate risk and compliance events, determining root cause and driving control improvements. Support risk governance at 1st line. Develop and deliver training material to meet ongoing competence requirements of the Operational team. Involvement in incentive and script development is required, with a focus on obtaining 2nd line approval. Responsibility for conducting trend and root cause analysis is part of the role. Development of MI and monitoring procedures to identify and prevent conduct risks is a core aspect of the position. Be a trusted advisor to the Head of Operations, and their leadership team, helping them to achieve their regulatory objectives in a well-managed way.
What Amazing People Will Bring to the Role:
🤩 The desired competencies for this role include experience of designing and implementing risk and assurance frameworks in an operational environment. Working knowledge and practical experience in applying relevant FCA rules and guidance in a practical context in a regulated environment. Delivery of this in the Insurance industry is desirable. Working knowledge and understanding of FCA sourcebooks - PRIN, CONC, DISP, SYSC, and legislative frameworks such as the AML, Consumer Credit Data Protection Act including GDPR is essential for the role. Working knowledge of Consumer Duty and delivery of good customer outcomes along with a sound understanding of the FCA's expectations in relation to the fair treatment of customers, and vulnerability, is essential.
Minimum Requirements:
- Direct experience of identification, management, monitoring and reporting of risks
- Experience in a Customer Service / Regulated Sales environment
- Excellent communication and negotiation skills, including influencing, educating, and reporting to Senior Management
- Attention to detail
- Ability to work under pressure in an ever-changing environment
Simple and Straight Forward Recruitment.
📩 We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family, then don’t wait and get applying!
Please Note:
- All Applicants must be in their current role for 12 months or longer and, MUST BE SIGNED OFF PROBATION.
- Refer-a-friend payouts do not apply to internal applicants.
- All applicants must inform their current Team Managers and Operational Managers BEFORE they have applied for positions outside their departments.
- All applicants’ current PERFORMANCE, BEHAVIOR, and ATTENDANCE RECORDS will be taken into account before considering their application/ interview. An application will be declined if the employee is on a warning, attendance review process, or PIP.
- AN APPLICATION WILL BE DECLINED IF ALL THE ABOVE CRITERIA HAVE NOT BEEN MET.
- Send any application queries to sven.mullins@sigmasa.co.za