Team Manager - SP Debt
We are currently looking for more amazing people to join the Sigma Family as a Team Manager on the Scottish Power Debt Campaign. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
What Your Day-to-Day will Look Like:
📞 You’ll be working onsite and lead the members of Scottish Power Debt Team. You’ll be reporting into a Service Delivery Manager, and will be responsible to lead, guide, coach and support the team to achieve their KPIs. You will coach and develop your team to thoroughly unpack the customers situation to provide financial support. You will follow up on attendance and agree on set goals with team members covering performance, quality and development areas. You will focus on career and skills development of team members.
You will deal with people related problems, such as absences and disciplinary matters. You will drive the achievement of targets by keeping your team members engaged and driven. You will manage staffing needs, productivity and quality. You will manage employees by ensuring continuous communication, feedback, motivation and driving our Sigma values. You will deliver accurate reporting and ensure company policies and procedures are communicated to the team.
What Amazing People Will Bring to the Role:
🤩 You are a person with excellent communication skills, both verbal and written. You are comfortable in maintaining effective working relationships at a management level, and have at least 12 months experience as an existing performance coach/2ic. You also have UK collections experience and have experience working on the Scottish Power Debt campaign. You have passed probation, are meeting target on your KPIs and have a clear IR and attendance record. You are a natural leader and open to work rotational shifts, weekends and public holidays. Developing others is a passion of yours, and you are confident in how to develop individuals. If you believe the above sounds like you, you could be the perfect candidate!
Minimum Requirements
- Must be available to work rotational shifts, weekends and public holidays
- Expert skills in the use of Microsoft Office products, particularly Excel
- Effective communication skills (verbal, written and presentation)
- Must have 12 months or more experience as an existing performance coach/2ic
- Must be a current/existing SP Debt employee
- Clear IR
- Signed off probation
- KPI's met for the last 6 months
Simple and Straight Forward Recruitment.
📩 We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview.
PLEASE NOTE:
- All Internal Applications must be done on our internal careers portal
- All Applicants must be in their current role for 6 months or longer and, MUST BE SIGNED OFF PROBATION.
- Refer-a-friend pay-outs do not apply to internal applicants.
- All applicants must inform their current Team Managers and Operational Managers BEFORE they have applied for positions outside their departments.
- All applicants’ current PERFORMANCE, BEHAVIOR and ATTENDANCE RECORDS will be taken into account before considering their application/ interview. An application will be declined if the employee is on a warning, attendance review process or PIP.
- AN APPLICATION WILL BE DECLINED IF ALL THE ABOVE CRITERIA HAS NOT BEEN MET.
- Send any queries to sven.mullins@sigmasa.co.za