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Do you want to be part of the Sigma Connected Group journey? Apply now!!! 

We are looking for a professional, high-performance individual with exceptional leadership, negotiation and client liaison skills, to be responsible for managing and leading a team of agents.

REQUIREMENTS:

• Matric/Grade 12 Certificate
• Minimum of 2 year recent Team Management experience in a contact centre (BPO environment advantageous)
• Clear credit and criminal record
• Must be available to work rotational shifts, weekends and public holidays
• Expert skills in the use of Microsoft Office products, particularly Excel
• Effective communication skills (verbal, written and presentation)

COMPETENCIES REQUIRED:

• Excellent Communication Skills, particularly good written English essential
• Proven Leadership Skills
• Strong Collections orientation
• Planning and organising
• Building and maintaining relationships
• Ability to mentor and develop a team for high performance
• Manage successful performance
• Conceptual thinking
• Ability to persuade and influence
• Proven ability to cope with pressure and setbacks
• Strong drive and perseverance
• Attention to detail

KNOWLEDGE/EXPERIENCE:

• Previous experience within a similar role

KEY RESPONSIBILITIES:

• Follow up on attendance
• Agree on set goals with team members covering performance, quality and development areas
• Focus on career and skills development of team members
• Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
• Drive the achievement of targets
• Manage and maintain focused and highly motivated team members
• Coach and develop the team into a high-performance culture
• Manage staffing needs, productivity and quality
• Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived
• Accurate Reporting
• Ensure company policies and procedures are communicated to the team
• Ensure that daily/monthly Collections targets are met

 

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