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1. Main Function of the Role

The Receptionist & Office Administrator is responsible for providing a professional front-desk service while supporting the smooth and efficient administration of the office. The role serves as the first point of contact for visitors and callers, ensures effective communication, and delivers administrative support to management and staff to maintain an organised and productive work environment.

 

2. Key Performance Areas

• Greet and assist visitors, customers, and staff in a professional and courteous manner
• Answer, screen, and direct telephone calls, emails, and general enquiries
• Manage incoming and outgoing mail, courier services, and office correspondence
• Coordinate appointments, meetings, and schedules for staff and management
• Maintain clean, orderly reception and office areas
• Manage office supplies, monitor stock levels, and place orders when required
• Create, update, and maintain records, databases, and filing systems
• Prepare basic documents, reports, and presentations
• Provide administrative support to HR and other departments, including onboarding assistance
• Handle customer concerns professionally while upholding company values

 

3. Qualifications and Experience​

• Tertiary qualification in Office Administration, Business Administration, Secretarial studies or related field.
• At least 1 year of continuous employment with one company
• Basic computer literacy, including Microsoft Word, Excel, and PowerPoint

 

4. Skills and Attributes

• Strong customer service and excellence orientation
• Good verbal and written communication skills
• Professional, organised, and detail-oriented
• Strong interpersonal skills and ability to work well with others
• Resilient and emotionally intelligent, able to handle difficult situations calmly
• Accountable, dependable, and trustworthy
• Good time-management and follow-up skills
• Team-oriented with a positive and proactive attitude
• Basic numeracy and English proficiency

 

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