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1. Main Function of the Role

The HR and Operations Administrator provide administrative support across HR and Operations functions, ensuring smooth day-to-day business processes. This role involves record keeping, recruitment support, payroll and benefits administration, and general office administration to enable operational efficiency.

 

2. Key Performance Areas

General Administration:

• Create and distribute HR and operational documents.
• Answer telephone calls and manage correspondence.
• Compile reports, spreadsheets, and meeting minutes.
• Provide 100% relief for receptionist duties when required.

Recruitment Administration:

• Assist with recruitment processes, including scheduling interviews and collecting employment information.
• Conduct background and reference checks.
• Prepare new employee files and ensure completion of personnel and benefits documentation.

Payroll and Benefits Administration:

• Reconcile employee information for payroll processing.
• Track absenteeism and handle deserter notifications.
• Maintain accurate records related to payroll, benefits, and workers’ compensation.

Record Maintenance:

• Maintain updated employee files and terminate documentation for exit processes.
• Ensure accurate submission of workers’ compensation and labour documentation.
• Maintain office machinery, inventory, and liaise with vendors for supplies and uniforms.
• Ensure disciplinary documentation is complete and uploaded correctly on digital platforms.

Petty Cash:

• Handle and manage the petty cash process responsibly.

 

3. Qualifications and Experience

• Minimum Qualification: LGCSE or COSC.
• Experience: Previous experience in the Quick Service Restaurant (QSR) industry is an advantage.

 

4. Skills and Attributes

• Analytical and detail oriented.
• Confident and assertive with strong communication skills.
• Team player and proactive.
• Highly organised and able to prioritise tasks.
• People-positive attitude and professional work ethic.

 

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