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1. Main Function of the Role

The General Restaurant Manager (RGM) is responsible for managing all day-to-day operations of the restaurant. This includes leading the team to deliver exceptional customer service, ensuring compliance with KFC’s systems, policies and procedures, driving a winning culture based on HWWT (How We Work Together) principles, and achieving sustainable sales and profitability growth.

 

2. Key Performance Areas

• Operational Execution: Implement and manage KFC operational systems and procedures to maintain brand standards.
• People Management: Lead, develop, and inspire the restaurant team to deliver high performance.
• Customer Experience: Ensure consistent delivery of the KFC customer promise and manage customer feedback.
• Sales & Profitability: Drive growth in sales and profitability through effective cost control and local marketing.
• Compliance & Safety: Ensure the restaurant complies with legal, food safety, and health & safety regulations.
• Team Culture: Foster a winning culture through teamwork and KFC’s HWWT principles.

 

3. Qualifications and Experience

• Required Certification: RGM Academy Certification (Mandatory)
• Proven leadership experience in a QSR (Quick Service Restaurant) or hospitality environment is an advantage.
• Strong operational knowledge and understanding of restaurant systems and business drivers.

 

4. Skills and Attributes

• Strong leadership and people management skills
• Excellent communication and customer service abilities
• Results-driven with a commercial mindset
• High energy, self-motivated, and passionate about the KFC brand
• Ability to manage pressure and resolve challenges efficiently
• Strong organizational and time management skills

 

 

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