We are a people-oriented business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success. Job Objectives: Striving to achieve first call resolution and maintain the quality of service provided by the call centre. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. Adhering to all company policies and procedures. Achieving set KPI’s designated by the campaign and ensuring a high level of customer service is provided on every call. Responding efficiently to customers and creating a positive experience. Transferring and escalating the calls to the appropriate department if needed. Adhering to all company policies and procedures. Achieving set KPI’s designated by the campaign and ensuring a high level of customer service is provided on every call. Striving to achieve first call resolution and maintain the quality of service provided by the call centre. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Understanding and using the required software, reports, tools, and metrics. Participating in training and striving to increase and improve existing skills. Role Qualifications and Experience: Matric is essential Clear Crime/Credit Able to work day shift in Umhlanga Minimum 1-year international call centre customer service experience Required Skills: Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. Proficiency with computers. Ability to resolve conflict and diffuse tension. Strong time management skills. Problem-solving and creative thinking Role Competencies: Excellent command of the English language. Strong reading comprehension of English. Sufficient educational background and screening. Meet English assessment tests upon screening. Basic computer skills. Attention to detail. Willingness to learn. Strong written communication skills. Strong organizational and time-management skills Consistency in execution Important Notice: Applicants must reside in DURBAN Applicants must have uploaded their updated CV
We are a people-oriented business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success.
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Applicants must reside in DURBAN
Applicants must have uploaded their updated CV
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