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This vacancy has been closed.

Closing Date: 28 February 2026
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Customer Service Advisor  Durban
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We are a people-oriented business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success. 
 

Job Objectives: 

  • Striving to achieve first call resolution and maintain the quality of service provided by the call centre. 
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. 
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. 
  • Adhering to all company policies and procedures. 
  • Achieving set KPI’s designated by the campaign and ensuring a high level of customer service is provided on every call. 
  • Responding efficiently to customers and creating a positive experience. 
  • Transferring and escalating the calls to the appropriate department if needed. 
  • Adhering to all company policies and procedures. 
  • Achieving set KPI’s designated by the campaign and ensuring a high level of customer service is provided on every call. 
  • Striving to achieve first call resolution and maintain the quality of service provided by the call centre. 
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. 
  • Understanding and using the required software, reports, tools, and metrics. 
  • Participating in training and striving to increase and improve existing skills. 

 

Role Qualifications and Experience: 

  • Matric is essential 
  • Clear Crime/Credit 
  • Able to work day shift  in Umhlanga
  • Minimum 1-year international call centre customer service experience  

 

Required Skills: 

  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. 
  • Proficiency with computers. 
  • Ability to resolve conflict and diffuse tension. 
  • Strong time management skills. 
  • Problem-solving and creative thinking  

 

Role Competencies: 

  • Excellent command of the English language. 
  • Strong reading comprehension of English. 
  • Sufficient educational background and screening. 
  • Meet English assessment tests upon screening. 
  • Basic computer skills. 
  • Attention to detail. 
  • Willingness to learn. 
  • Strong written communication skills. 
  • Strong organizational and time-management skills  
  • Consistency in execution  

 

Important Notice:

Applicants must reside in DURBAN 

Applicants must have uploaded their updated CV 

 

Closing Date: 28 February 2026
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