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1. Main Function of the Role

Reporting to the workshop supervisor, the Workshop Administrator will be responsible for managing the administrative tasks within the workshop. This includes maintaining records, coordinating schedules, and ensuring smooth communication between the workshop and other departments. The role supports the company's operational efficiency and customer satisfaction through effective administrative management.

2. Key Performance Areas

• Maintain accurate records of all workshop activities, including repairs, maintenance, and customer interactions.
• Coordinate schedules for workshop technicians and ensure timely completion of tasks.
• Handle customer inquiries and provide exceptional customer service.
• Manage inventory of spare parts and liaise with suppliers for timely procurement.
• Ensure compliance with health and safety regulations within the workshop.
• Assist with periodic stock takes and maintain accurate inventory records.
• Prepare and process invoices, job cards, and other necessary documentation.
• Support the workshop supervisor in daily operations and administrative tasks.
• Follow up with customers post-service to ensure satisfaction and address any concerns.

3. Skills and Knowledge

• Strong organisational and communication skills.
• Proficiency in English and excellent problem-solving abilities.
• Knowledge of workshop operations and technical terminology.
• Ability to manage time effectively and prioritize tasks.
• Familiarity with inventory management and procurement processes.
• Customer-oriented mindset with a focus on delivering high-quality service.

4. Qualifications and Experience

• Tertiary qualification in administration or a related field (preferred).
• 3–4 years of experience in an administrative role, preferably within a technical or workshop environment.
• Proficiency in using office software and tools for record-keeping and communication.

 

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