1. Main Function of the Role
The Head: Integrated IT Solutions (IIS) and Security serves as a pivotal leader within the IT department, responsible for managing and safeguarding the organization’s integrated IT systems, cybersecurity, and enterprise IT Operations Management (ITOM). Reporting directly to the Group Chief Information and Technology Officer, this role demands the strategic alignment of IT initiatives with organizational objectives, fostering a secure and innovative IT landscape that supports digital transformation and operational excellence.
2. Key Performance Areas
- Enterprise ITOM and Cybersecurity
- Oversee ITOM with emphasis on SD-WAN, Microsoft environments, Cloud services, Servers, Storage, Backups, and Cybersecurity.
- Implement and uphold cybersecurity principles and policies across the ICT environment.
- Strategic Planning and Execution
- Translate high-level organizational strategies into actionable projects and deliverables.
- Drive digital transformation initiatives, including automation, BI, e-commerce, data analytics, AI, and robotics.
- Project Management
- Manage projects within scope, budget, timelines, and communication channels.
- Work collaboratively with IT leadership to align project goals with departmental and organizational objectives.
- Vendor and Contract Management
- Oversee third-party service provider contracts, ensuring alignment with organizational needs and performance standards.
- Governance, Risk, and Compliance
- Maintain adherence to IT Governance frameworks such as ITIL, COBIT, ISO27001/2, and ISO 9001:2015.
- Audits and Reporting
- Prepare reports for EXCO and the Board Audit and Risk Committee.
- Engage with internal and external auditors to ensure compliance and effective risk management.
- Human Resource Management
- Lead recruitment, performance reviews, team building, and individual development planning for the department.
- Financial Oversight
- Contribute to ICT budget planning, control, and reporting.
3. Qualifications and Experience
- Educational Background
- A Bachelor’s degree (or equivalent) in ICT is required.
- Professional Expertise
- In-depth understanding of IT Governance, Risk, and Compliance frameworks such as ITIL, COBIT, ISO27001/2, and ISO 9001:2015.
- Experience in project management methodologies, including Prince II.
- Technical Competencies
- Proficiency in managing SD-WAN, Microsoft environments, Cloud services, Servers, Storage solutions, Backups, and cybersecurity systems.
- Proven track record in driving digital transformation initiatives involving BI, e-commerce, AI, data analytics, and robotics.
4. Skills and Attributes
- Leadership and Strategic Thinking
- Ability to lead cross-functional teams and align IT initiatives with strategic organizational goals.
- Strong decision-making and problem-solving skills.
- Technical Acumen
- Advanced knowledge of integrated IT systems, digital transformation technologies, and cybersecurity frameworks.
- Project Management Expertise
- Adept at managing multiple projects with competing deadlines and priorities.
- Strong budgetary, communication, and timeline management skills.
- Communication and Collaboration
- Excellent communication skills for engaging with stakeholders at all levels, including EXCO and board members.
- Ability to collaborate effectively with IT leadership and external partners.
- Adaptability and Innovation
- Passion for fostering innovation and leveraging emerging technologies to enhance organizational capabilities.
- HR and Team Development
- Commitment to developing and mentoring team members through performance reviews and career development plans.