---

1. Main Function of the Role

The Customer Liaison Officer is responsible for assisting customers and answering calls timeously in a polite and friendly manner, with an emphasis on customer satisfaction through service excellence. The role also involves directing calls and visitors to the appropriate staff members and/or department, maintaining strict controls relating to the branches’ clocking system and employee overtime, and assisting the Administrative Supervisor with administrative duties.

 

2. Key Performance Areas

• Assist customers and answer calls timeously in a polite and friendly manner, with emphasis on customer satisfaction through service excellence.
• Ensure calls and visitors are directed to the appropriate staff members and/or department.
• Maintain strict controls relating to the branches’ clocking system and employee overtime.
• Assist the Administrative Supervisor with administrative duties.

 

3. Qualifications and Experience

• Must have completed Grade 11 (New Curriculum) or Grade 12 (NSSC-O) with 22 marks.
• 1 year Switchboard / Helpdesk, Debtors and administration experience.
• 1 years’ experience in a computerized Retail environment.
• Clocking system experience will be an advantage.
• Knowledge of the “Kerridge” computer system will be an added advantage.

 

4. Skills and Attributes

• An assertive and energetic candidate with an enthusiastic attitude towards their work.
• Excellent communication and interpersonal skills.
• Professional telephone etiquette and customer relations skills.
• Excellent language proficiency and numerical understanding.
• Must be passionate about delivering excellent customer service.
• Must maintain a positive and professional image for M. Pupkewitz & Sons.

 

 

---