---

1. Main Functions

• Sales Execution: Implement sales and marketing strategies to meet and exceed set sales targets.
• Customer Service: Build and maintain effective relationships with customers, understanding their needs, and guiding them towards suitable products/services.
• Showroom Management: Ensure the showroom meets required standards, including vehicle display, cleanliness, and neatness.
• Client Relations: Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Sales Administration: Handle sales documentation and reporting accurately and efficiently.

2. Key Performance Areas

• Achieving Sales Targets: Meet or exceed monthly and quarterly sales targets through effective sales strategies and customer engagement.
• Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service and support, leading to repeat business and referrals.
• Showroom Standards: Maintain a clean, organized, and appealing showroom environment that attracts and retains customers.
• Effective Communication: Demonstrate professional communication skills with a diverse customer base in a confident and pleasant manner.
• Relationship Building: Develop and nurture long-lasting relationships with customers to understand their needs and provide appropriate product recommendations.

3. Experience

• Educational Requirements: Grade 12 or equivalent.
• Work Experience: Minimum of 2 years experience in sales, preferably in the automotive industry.
• Licenses: Valid driver’s license.
• Citizenship: Namibian Citizenship is required.

4. Skills

• Customer Service: Passionate about providing great customer service and maintaining an organized working environment.
• Professionalism: Professional and enthusiastic individual with a smart appearance.
• Communication: Professional communication skills, capable of engaging with a diverse customer base in a confident and pleasant manner.
• Relationship Building: Ability to build long-lasting relationships with customers and understand their needs to guide them towards suitable products/services.
• Competencies:
  • Working with people
  • Relating and networking
  • Persuasion and influencing
  • Planning and organizing
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Adapting and responding to change
  • Team player

---