PURPOSE OF THE ROLE
he primary purpose of the Bookings Clerk role at Pupkewitz Toyota is to efficiently coordinate and schedule vehicle service, maintenance, and repair appointments, ensuring a seamless customer experience and optimal workshop utilization. The role serves as the first point of contact for customers requiring after-sales services and is responsible for managing booking requests, maintaining accurate records, and facilitating effective communication between customers and the service department.
KEY PERFORMANCE AREAS
•Receive and manage incoming service booking calls.
•Contact existing customers to schedule upcoming vehicle services.
•Assist customers with service-related enquiries and provide suitable solutions.
•Receive and process customer enquiries relating to vehicle servicing and repairs via telephone and email.
•Obtain and record customer and vehicle information accurately.
•Refer complex technical enquiries to the Service Team for assistance.
•Capture service bookings on the dealership management system.
•Ensure all administrative duties are completed accurately and on time.
•Maintain accurate customer and vehicle records.
•Handle incoming telephone and email enquiries professionally.
•Support the Sales and Service Departments during busy periods when required.
KEY REQUIREMENTS
•Grade 12
•Namibian Citizen
•Valid Driver’s license
•Fluent in English- 2nd language will be an advantage
•Up to 6 months relevant experience
•Computer literate- Microsoft Office
KEY COMPETENCIES
•Analyzing
•Attention to detail
•Working with People
•Planning and Organizing
•Coping with Pressures and Setbacks
•Adhering to company principles, values and vision
•Delivering Results and Meeting Customer Expectations.