1. Main Function of the Role
The Foreman: Service is responsible for the overall supervision and management of workshop operations to ensure efficient scheduling, quality assurance, and customer satisfaction. This role plays a critical part in overseeing technicians, managing workflow, and achieving budget targets while maintaining high standards of vehicle service and repair.
2. Key Performance Areas
•Overall supervision of workshop related matters
•Daily scheduling and allocating of job to Technicians
•Perform quality control on vehicles before leaving the workshop, including test drives
•Assist technicians with major diagnoses
•Continuous updating of vehicle progress to the Service Advisor
•Assist with the compilation of quotes for clients
•Assist Service Advisor in tracking of all parts ordered
•Follow-up on Work-in-Progress and sublet orders
•Keep track of technicians training and development
•Responsible for planning and achieving budget hours
3. Qualifications and Experience
•Minimum 5 years’ experience as an auto mechanic or 3 years in a similar role
•Understanding of technical, commercial and administrative aspects of the motor and service industry
•Adequate computer literacy in MS Office package
•Valid driver’s license.
•Proficiency in English and Afrikaans
4. Skills and Attributes
- Analyzing: Ability to assess workshop operations and diagnose technical issues effectively.
- Planning and Organizing: Strong organizational skills to allocate tasks and ensure timely job completion.
- Coping with Pressures and Setbacks: Resilience under challenging situations and capacity to handle setbacks constructively.
- Working with People: Effective collaboration and communication with team members and customers.
- Delivering Results and Meeting Customer Expectations: Commitment to achieving high-quality service and customer satisfaction.
- Adhering to Principles and Values: Integrity and alignment with the company’s core principles.