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Closing Date: 24 September 2026
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UK Collections Agent  Johannesburg
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Job Purpose:

The primary purpose of the Collections Agent is to engage with customers who have outstanding balances on their accounts, negotiate sustainable repayment arrangements, and recover debt while maintaining compliance with UK regulatory requirements and delivering a positive customer experience.Β 

The Collections Agent will be responsible for managing inbound and outbound collection activities, identifying customers experiencing financial difficulties, and offering appropriate solutions in line with company policies, client requirements, and UK regulatory guidelines.Β 

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Minimum requirements (Qualifications and Experience):

    • Grade 12/Matric.Β 

    • ο»Ώο»Ώ2+ years of work experience in an international call centre campaign.Β 

    • ο»Ώο»ΏWillingness to work night shift.Β 

    • ο»Ώο»ΏGood written and verbal communication (neutral accent).Β 

    • ο»Ώο»ΏKnowledge of the function, process and systems.Β 

    • ο»Ώο»ΏKnowledge of the function and process in a Call Centre Environment.Β 

    • ο»Ώο»ΏProficiency in MS Office (Advantageous).Β 

    • ο»Ώο»ΏExperience in working with targets and tight deadlines.Β 

    • ο»Ώο»ΏRelationship Management.Β 

    • ο»Ώο»ΏKnowledge of relevant legislative requirements.Β 

    • Previous experience working within an FCA (Financial Conduct Authority) regulated environment is required.Β 

Key Responsibilities:

    • Arrange for debt repayment or establish repayment schedules based on debtors financial situation.Β 

    • ο»Ώο»ΏConfirm right party contact.Β 

    • ο»Ώο»ΏProbe and determine reason for non-payment and update the system accordingly.Β 

    • ο»Ώο»ΏDeploy bespoke retention and development plans for key employees.Β 

    • ο»Ώο»ΏNegotiate payment arrangement with the debtor within set mandates.Β 

    • ο»Ώο»ΏConfirm and/or update debtor's details, banking details, employee information and repayment method and frequency (weekly, fortnightly or monthly).Β 

    • ο»Ώο»ΏLoad Promise to Pay (PTP) on system as agreed with debtor.Β 

    • ο»Ώο»ΏEffective collection on active and disconnected accounts.Β 

    • ο»Ώο»ΏEffective collection of active debtors and minimizing the rollover of accounts.Β 

    • ο»Ώο»ΏEnsure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure.Β 

    • ο»Ώο»ΏComplete daily productivity reports accurately and timeously.Β 

    • ο»ΏEnsure that monthly targets and deadlines are achieved.Β 

    • ο»Ώο»ΏMeet division qualitative standards in terms of inputs and outputs.Β 

    • ο»Ώο»ΏMinimize number of errors on accounts worked.Β 

Behavioural Competencies Required:

  • Deadline driven.
  • Stress Tolerance.
  • Accountable.
  • Team Player.
  • Problem Solving.
  • Achieving personal work goals and objectives.
  • Cope well with pressure and setback.
  • Follow instructions and procedures.Β 

 

Closing Date: 24 September 2026
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