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Job Purpose:

The Collection Agents responsibility is to contact debtors to collect on outstanding accounts which are in default and  arrange payments in a professional and effective manner. 

NB: Please note that this is a night shift role.

Minimum requirements (Qualifications and Experience):

• Grade 12/Matric.
• Must be ITC Clear 
• Must have a Clear Criminal Record
• 2+ years of work experience  as a Collection Agent within a BPO/Call Centre environment
• Willingness to work night shift.
• Good written and verbal communication (neutral accent).
• Knowledge of the function, process, and systems.  
• Knowledge of the function and process in a Call Centre Environment.
• Proficiency in MS Office (Advantageous).
• Experience in working with targets and tight deadlines.
• Relationship Management.
• Knowledge of relevant legislative requirements. 

Key Responsibilities:

• Arrange for debt repayment or establish repayment schedules based on debtors' financial situation.
• Confirm right party contact.
• Probe and determine reason for non-payment and update the system accordingly.
• Deploy bespoke retention and development plans for key employees.
• Negotiate payment arrangement with the debtor within set mandates.
• Confirm and/or update debtor’s details, banking details, employee information and repayment method and frequency (weekly, fortnightly or monthly).
• Load Promise to Pay (PTP) on system as agreed with debtor.
• Effective collection on active and disconnected accounts.
• Effective collection of active debtors and minimizing the rollover of accounts.
• Ensure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure.
• Complete daily productivity reports accurately and timeously.
• Ensure that monthly targets and deadlines are achieved.
• Meet division qualitative standards in terms of inputs and outputs.
• Minimize number of errors on accounts worked. 

Behavioural Competencies Required:

• Deadline driven.
• Stress Tolerance.
• Accountable.
• Team Player.
• Problem Solving.
• Achieving personal work goals and objectives.
• Cope well with pressure and setback.
• Follow instructions and procedures. 

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