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Closing Date: 05 October 2026
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Junior Underwriter  Durban
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We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success. 

 

Job Role: 

  • Assess loan applications while providing real-time support to customers and internal teams. 
  • Requires strong decision-making skills, attention to detail, and the ability to communicate underwriting decisions effectively over the phone and via email. 
  • Work closely with Processors, Senior Underwriters, and customer service representatives to ensure efficient loan processing. 

 

Key Responsibilities: 

  • Review and assess loan applications in a high-volume call centre environment. 
  • Analyze financial documents, credit reports, and loan eligibility criteria. 
  • Provide real-time guidance to Loan Analysts and Processors on underwriting decisions. 
  • Communicate underwriting requirements, conditions, and decisions clearly to stakeholders. 
  • Maintain accurate records and documentation within CRM. 
  • Calling third-party companies on behalf of the customer to request relevant documents. 
  • Collaborate with internal teams to resolve application issues and improve processing times. 

 

Soft Skills & Competencies: 

  • Reliability & Punctuality – Strong commitment to attendance, adhering to scheduled shifts, and being available when needed. 
  • Time Management & Efficiency – Ability to manage multiple loan applications while meeting strict deadlines. 
  • Attention to Detail – Ensuring accuracy in financial reviews and underwriting decisions. 
  • Decision-Making Skills – Confidence in assessing risk and making sound underwriting determinations. 
  • Strong Work Ethic – Demonstrating responsibility and accountability in daily tasks. 
  • Communication Skills – Clear verbal and written communication to explain underwriting decisions to customers and internal teams. 
  • Customer Service Orientation – Ability to handle inquiries from loan officers and processors. 
  • Adaptability & Resilience – Remaining focused and efficient in a fast-paced, high-pressure environment. 
  • Collaboration & Teamwork – Working closely with loan officers, senior underwriters, and customer support teams. 
  • Continuous Learning & Improvement – Willingness to adapt to new underwriting policies, compliance updates, and industry changes. 


Education and Experience: 

  • Matric/Matric Equivalent (NQF 4)
  • Minimum of 1 year customer service experience in contact center
  • Previous mortgage experience will be advantageous.​
  • Admin/Backoffice Experience

 

Minimum Requirements: 

  • Proven record as a Client Service Representative. 
  • 50% in Maths
  • Excellent communication skills – verbal and written. 
  • Ability to multi-task, prioritize, and manage time effectively. 
  • Ability to work shifts in KMD. 
  • Clear Credit and Criminal Record. 

 

Closing Date: 05 October 2026
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