---

1. Main Function of the Role

The Junior Volunteer Liaison supports the Volunteer Team by coordinating and engaging volunteers on a daily basis. The role ensures volunteers feel welcomed, informed, and motivated while assisting with operational and administrative tasks to maintain smooth volunteer management processes. This position contributes to creating a positive and productive volunteer experience while supporting the overall goals of the organisation.

.

---

2. Key Performance Areas

• Volunteer Onboarding & Support

  • Welcome and orientate new volunteers upon arrival.

  • Guide volunteers through policies, procedures, and safety rules.

  • Provide ongoing guidance and support with daily tasks and schedules.

• Volunteer Engagement & Communication

  • Act as the first point of contact for volunteer queries.

  • Share updates, instructions, and announcements clearly.

  • Encourage teamwork, collaboration, and positive engagement.

• Administration & Logistics

  • Assist with creating and managing volunteer activity rosters.

  • Maintain accurate volunteer attendance and participation records.

  • Distribute volunteer kits, uniforms, or information packs.

  • Support logistics such as transfers, accommodation, and meal times.

  • Update communication platforms (WhatsApp groups, noticeboards, etc.).

• Monitoring & Reporting

  • Report volunteer concerns and feedback to management.

  • Record volunteer hours and prepare simple reports.

  • Learn from senior staff to develop effective volunteer management skills.

• Representation & Compliance

  • Represent the organisation positively at all times.

  • Uphold safety, respect, and confidentiality policies.

  • Encourage participation in events, upsell opportunities, and extra activities.

    .

---

3. Qualifications and Experience

• Minimum Education Qualification: Not required.

• Preferred Education Qualification(s): N/A.

• Certifications / Licenses: Not required.

• Experience Required: 2 – 3 years of relevant experience.

• Preferred Industry/Experience: Tourism sector or related volunteer/liaison experience.

  .

---

4. Skills and Attributes

• Strong interpersonal and communication skills.

• Ability to build positive relationships and work in a team.

• Organised, reliable, and proactive with a strong sense of responsibility.

• Basic administrative and record-keeping abilities.

• Previous volunteer experience (advantageous but not essential).

• Ability to represent the organisation positively, fostering inclusivity and motivation among volunteers

---