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Closing Date: 16 October 2025
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Operational Improvement Coach (Training Coach)  Windhoek
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1. Main Function of the Role

To improve the overall performance of company-owned restaurants by driving training, coaching, and people development, ensuring consistent growth in sales, customer experience, profitability, and team capability.

 

2. Key Performance Areas

  • Training & Coaching Delivery
    • Conduct on-the-job coaching, structured training interventions, and capability-building workshops.
    • Provide regular capability assessments and upskilling sessions (e.g. CX, scheduling, deployment).
  • Operational Improvement
    • Analyse performance metrics using tools such as P&Ls, labour reports, and BSCs to identify areas of improvement.
    • Implement action plans and track progress on operational gaps and training needs.
  • People Development & Leadership Support
    • Develop and support Restaurant General Managers (RGMs), Assistant Restaurant Managers (ARMs), and Trainers.
    • Guide recruitment days, assessment centers, and onboarding processes to build a strong talent pipeline.
  • Training Program Coordination
    • Deliver national system or product rollouts, promotions, and team member basics through the Vault and other systems.
    • Drive learning technologies and manage compliance certifications (e.g. First Aid, OHS).
  • Monitoring & Reporting
    • Track training effectiveness and report on trainee progress.
    • Provide feedback to Area Coaches, HRBPs, Ops Managers, and Training Managers regularly.

 

3. Qualifications and Experience

  • Minimum Qualifications:
    • Grade 12 (High School Diploma) is essential.
    • Qualification or background in Skills Development or Human Resources is advantageous.
  • Experience Required:
    • At least 3 years' experience in a similar role, ideally within a Quick Service Restaurant (QSR) environment.
    • Prior experience in restaurant operations, training delivery, and performance auditing.
    • Experience coordinating training workshops, managing learning platforms, and developing frontline leadership.

 

4. Skills and Attributes

  • Communication & Facilitation
    • Strong verbal and written English communication.
    • Excellent presentation and facilitation skills for training sessions.
  • Organizational Skills
    • Effective time management, planning, and resource coordination.
    • Ability to run multiple training schedules and store development plans simultaneously.
  • Tech Proficiency
    • Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook) and learning management systems.
  • Leadership & Development
    • Ability to mentor and develop others (especially ARMs and RGMs).
    • Delegation and follow-up skills to support team growth and accountability.
  • Other Key Attributes
    • Attention to detail, problem-solving mindset, proactive approach.
    • High sense of urgency, confidentiality, reliability, and resilience under pressure.
    • Customer-oriented with a drive for excellence.

 

 

Closing Date: 16 October 2025
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