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1. Main Function of the Role

The General Admin Clerk supports daily branch operations by managing customer sales, processing transactions, maintaining records, and performing administrative duties to ensure efficient service delivery and customer satisfaction.

 

2. Key Performance Areas (KPAs)

Sales & Customer Service

• Assist customers with product information and queries.
• Process sales transactions accurately (invoices, receipts, credit notes).
• Handle customer feedback, queries, and claims.

Administration

• Perform general administrative duties (filing, data capturing, reporting).
• Maintain accurate records of transactions and documentation.
• Ensure compliance with company policies and procedures.

Cash Handling & Reconciliation

• Maintain daily cash-up records.
• Reconcile transactions and ensure accuracy of financial records.

Inventory & Coordination

• Support inventory record management.
• Coordinate with warehouse staff and head office for smooth operations.

 

3. Qualifications and Experience

• Namibian citizenship.
• Grade 12 Certificate (minimum).
• Previous experience in sales or administrative roles (preferably retail or packaging).
• Computer literacy (Microsoft Word and Excel).
• Valid driver’s license and own transport (preferred).
• Fluent in English and Afrikaans.

 

4. Skills and Attributes

• Strong communication and interpersonal skills.
• Ability to work independently and within a team.
• Good organizational and administrative skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Problem-solving ability and customer-focused mindset.
• Confident, energetic, and results-driven.

 

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