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1. Main Function of the Role

The Filing Clerk/Cashier is responsible for ensuring accurate and timely processing of payments and maintaining organized and up-to-date filing systems. The role also emphasizes providing excellent customer service by informing customers about promotions and ensuring proper adherence to company policies and standards.

 

2. Key Performance Areas

• Payment Processing: Record and receive payments for goods with accuracy and efficiency, ensuring that valid credit cards are used to prevent fraudulent transactions.
• Unauthorized Purchases Prevention: Ensure zero unauthorized purchases on customer and staff accounts.
• Document Filing: Perform daily filing of all relevant documents, maintaining an organized and accessible filing system.
• Customer Service: Deliver excellent customer service by keeping customers informed about specials and promotions.
• Compliance: Uphold company standards by maintaining a positive and professional image.

 

3. Qualifications and Experience

• Completion of Grade 11 (New Curriculum) or Grade 12 (NSSC-O) with a minimum of 22 marks.
• At least 6 months of experience as a Cashier or Filing Clerk in a computerized retail environment.
• Knowledge of "Kerridge" or Point of Sale (POS) systems will be an added advantage.
• Product knowledge will be an added adavantage

 

4. Skills and Attributes

• Team Player: Energetic and collaborative individual with a trustworthy and enthusiastic approach to work.
• Numerical Skills: Strong numerical abilities to handle transactions efficiently.
• Communication Skills: Excellent verbal communication and problem-solving skills.
• Attention to Detail: A meticulous approach to documentation and transactions.
• Professional Image: Maintain a positive and professional demeanor in all interactions with customers and colleagues.

 

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