1. Main Function of the Role
The Service Advisor is responsible for maintaining excellent customer service standards at the service reception desk by handling all queries, bookings, and updates for vehicle services. This role ensures a smooth and efficient customer experience while supporting the technical and administrative aspects of the automotive service process.
2. Key Performance Areas
•Vehicle check-in and inspections with Guest
•Continuous follow-up and updating of vehicles' progress status with technicians and guest.
•Make out quotations for parts, ordering of parts, follow-up and notify guest on progress of parts ordered.
•Manage Work-in-Progress and Cash Outstanding.
•Ensure all service plans are loaded and sent for payment after customer has signed.
•Deliver vehicle and explain all work done on vehicle to customer.
3. Qualifications and Experience
•Namibian Citizenship.
•Grade 12.
•Valid Drivers License .
•At least 1-2 years’ of working experience in customer service role- automotive industry will be an advantage.
•Be passionate about great customer service
•Professional communication skills with diverse customer base in a confident pleasant manner
•Understanding of technical, commercial and administrative aspects of the motor and service industry
•Good computer literacy and workable knowledge of V10
4. Skills and Attributes
•Planning and Organizing
•Attention to detail
•Deciding and Initiating Action
•Adhering to Principles and Values
•Persuading and Influencing
•Presenting and Communicating Information
•Delivering Results
•Adapting and responding to change