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1. Main Function of the Role

The Lodge Manager is responsible for the overall management and smooth day-to-day operations of Timbila Lodge, ensuring the highest standards of hospitality, service delivery, and guest satisfaction. The role oversees all operational aspects including administration, staff management, stock control, maintenance, and guest relations. The incumbent will lead a team of approximately 30 employees to deliver an exceptional lodge experience, while maintaining operational efficiency, financial discipline, and the lodge’s brand standards.

2. Key Performance Areas

• Operational Management

  • Oversee daily operations including stock control, administration, reception, service, month-end procedures, and salary processing.

  • Ensure all lodge facilities, furniture, fixtures, and equipment are properly maintained.

• Guest Relations and Service Excellence

  • Manage guest arrivals, departures, hosting, and guiding.

  • Handle guest complaints and feedback promptly and professionally.

  • Maintain high service standards across all departments.

• Staff Leadership and Development

  • Lead and manage a team of approximately 30 employees, ensuring discipline and motivation.

  • Maintain leave rosters and provide on-the-job training.

  • Foster a positive and productive work environment.

• Financial and Administrative Control

  • Manage daily, weekly, and monthly administration, including food & beverage orders, shop/bar/fuel/gas/sundry sales, and petty cash.

  • Oversee stock controls and monthly stock takes.

  • Compile and submit weekly and monthly management reports.

• Compliance and Safety

  • Ensure all operations comply with health, safety, and legal standards.

  • Adhere to lodge policies, financial procedures, and reporting requirements.

3. Qualifications and Experience

• Minimum Requirements

  • Namibian Citizenship.

  • Valid driver’s license and PDP.

  • Minimum of 5 years’ hospitality or tourism management experience at a high-end lodge, with at least 2 years in a managerial position.

• Preferred Qualifications

  • Bachelor’s Degree in Hospitality Management, Tourism Management, or Travel and Tourism Management.

• Experience

  • Proven track record in lodge management, guest relations, and service excellence.

  • Strong Front Office and Food & Beverage management experience.

  • Demonstrated ability to manage stock controls and monthly reporting processes.

4. Skills and Attributes

• Leadership and Management

  • Excellent leadership skills with the ability to inspire and motivate a diverse team.

  • Strong interpersonal and communication abilities.

• Operational and Technical Competencies

  • Computer literate with experience in POS and reservation systems.

  • Financial management skills, including budgeting and reporting.

  • Strong organizational abilities and attention to detail.

• Personal Attributes

  • High standards of service excellence and a genuine passion for the hospitality industry.

  • Assertiveness, patience, and adaptability.

  • Professionalism, problem-solving ability, and commitment to delivering outstanding guest experiences.

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