1. Main Function of the Role The Branch Supervisor is responsible for leading and managing the Walvis Bay Fitment Centre to achieve operational excellence, drive performance, optimise productivity, and ensure full compliance with company policies, procedures, and standards. The role focuses on effective people leadership, operational control, and customer-focused service delivery. 2. Key Performance Areas Branch Operations & Performance Oversee the daily operations of the Fitment Centre to ensure efficiency and productivity. Drive branch performance against operational and financial targets. Ensure quality workmanship and adherence to company service standards. People Leadership & Supervision Lead, motivate, and supervise branch staff to achieve individual and team performance goals. Build positive working relationships and maintain high staff morale. Manage performance, discipline, and labour relations matters in line with company policies. Financial & Administrative Control Apply basic financial management principles to control costs and improve profitability. Support credit management processes and ensure compliance with financial controls. Compliance, Policies & Systems Ensure full compliance with company policies, systems, and procedures. Maintain accurate records and ensure effective use of company systems. Customer & Stakeholder Relations Build and maintain strong relationships with customers, suppliers, and internal stakeholders. Handle negotiations and resolve issues professionally and effectively. 3. Qualifications and Experience Grade 12 qualification (Commercial Degree or Diploma will be an advantage). Minimum of three (3) years’ supervisory or managerial experience. Proven experience in leading teams in an operational environment. Valid driver’s licence. 4. Skills and Attributes Strong leadership and motivational skills. Excellent communication and listening abilities. Sound conceptual reasoning and problem-solving skills. Basic financial and credit management knowledge. Strong planning, organising, and prioritisation skills. Persuasive negotiation and relationship-building ability. High attention to quality and detail. Initiative-driven, action-oriented, and results-focused. Resilient, adaptable, and able to perform under pressure. Proficient in computer literacy and business systems. Strong understanding of policies, procedures, and compliance requirements.
The Branch Supervisor is responsible for leading and managing the Walvis Bay Fitment Centre to achieve operational excellence, drive performance, optimise productivity, and ensure full compliance with company policies, procedures, and standards. The role focuses on effective people leadership, operational control, and customer-focused service delivery.
Oversee the daily operations of the Fitment Centre to ensure efficiency and productivity.
Drive branch performance against operational and financial targets.
Ensure quality workmanship and adherence to company service standards.
Lead, motivate, and supervise branch staff to achieve individual and team performance goals.
Build positive working relationships and maintain high staff morale.
Manage performance, discipline, and labour relations matters in line with company policies.
Apply basic financial management principles to control costs and improve profitability.
Support credit management processes and ensure compliance with financial controls.
Ensure full compliance with company policies, systems, and procedures.
Maintain accurate records and ensure effective use of company systems.
Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
Handle negotiations and resolve issues professionally and effectively.
Grade 12 qualification (Commercial Degree or Diploma will be an advantage).
Minimum of three (3) years’ supervisory or managerial experience.
Proven experience in leading teams in an operational environment.
Valid driver’s licence.
Strong leadership and motivational skills.
Excellent communication and listening abilities.
Sound conceptual reasoning and problem-solving skills.
Basic financial and credit management knowledge.
Strong planning, organising, and prioritisation skills.
Persuasive negotiation and relationship-building ability.
High attention to quality and detail.
Initiative-driven, action-oriented, and results-focused.
Resilient, adaptable, and able to perform under pressure.
Proficient in computer literacy and business systems.
Strong understanding of policies, procedures, and compliance requirements.
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