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1. Main Function of the Role

The Talent & Culture Coach provides support to the HR Lead to drive recruitment excellence and improve employee experience across a regional network of restaurants. The role is responsible for talent acquisition, employee development, engagement, culture-building, and ensuring HR service excellence. This role serves as a key link between operations and HR, supporting the implementation of strategies that enhance organizational effectiveness and team capability at restaurant level.

 

2. Key Performance Areas:

A. Talent Acquisition & Management (35%)

• Manage recruitment, selection, and placement for Team Members to Shift Supervisors.
• Source talent through relevant recruitment channels and manage job postings, shortlisting, interviews, and job offers.
• Participate in interviews with RGMs and assess recruitment capability.
• Track and maintain recruitment records and reporting.
• Assist in driving internal talent pipeline at SS level.
• Support the implementation of talent initiatives aligned to HR strategy.
• Facilitate performance management processes and appraisals.

B. Engagement & Culture (20%)

• Drive onboarding and orientation within restaurants.
• Improve engagement by leveraging EES feedback and action plans, especially in the bottom 10% performing stores.
• Implement and maintain the culture calendar and HWWT business culture initiatives.
• Support and facilitate the IDP cycle at RGM level.
• Promote teamwork and staff morale through culture champions.

C. Building Capability Support (20%)

• Collaborate with the Training Department to assess and build restaurant team capabilities.
• Conduct capability assessments and develop action plans to address gaps.
• Support Area Capability reviews and ensure management certifications are completed.
• Develop plans to address staffing and training needs.

D. Employee Relations & Organisational Effectiveness (15%)

• Maintain HR systems and routines to drive consistent communication.
• Conduct store visits and apply the FEED process to resolve issues beyond single restaurants.
• Provide administrative support for Consequence and Grievance Management.
• Ensure compliance with employment law and promote diversity, equity, and inclusion.
• Act as the HR technical expert in sensitive ER matters, using sound judgment and effective investigations.
• Champion equitable treatment and policy compliance.

E. Business Partnership (10%)

• Build strong partnerships with RGMs, Area Coaches, and internal stakeholders.
• Collaborate with HRBP, Talent Manager, and ER Manager to drive HR metrics.
• Manage payroll and HR admin activities for equity employees.

 

3. Qualifications and Experience

Minimum Educational Requirements:

• Grade 12 (High School Diploma) – Required
• Diploma in Human Resources or related field – Required
• Bachelor’s Degree in HR – Preferred

Minimum Experience Required:

• At least 2 years’ experience in HR and/or training.
• Previous experience in the Quick Service Restaurant industry is an advantage.

 

4. Skills and Attributes

Functional Skills:

• Fluent in English (spoken and written)
• Advanced numerical and statistical skills
• Strong computer literacy (MS Office, email, word processing, spreadsheets)
• Planning and organizing skills
• Coaching and developmental facilitation
• Sound knowledge of labour relations and employment law

Behavioural Competencies:

• People development – Recognizes and supports individual growth needs
• Delegation & follow-up – Assigns tasks and monitors completion effectively
• Time management – Prioritizes and balances multiple responsibilities
• Excellence orientation – Aims for high standards and service quality
• Accountability & dependability – Takes responsibility and follows through
• Goal setting – Sets and executes clear performance objectives
• Customer orientation – Maintains focus on internal and external client needs
• Resilience – Overcomes setbacks with determination
• Reliability & responsibility – Accepts duties consistently and professionally
• Energy & enthusiasm – Motivated, proactive, and wants to make a difference
• Assertiveness – Communicates ideas confidently and constructively

 

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