1. Main Function of the Role
The Branch Manager is responsible for overseeing the operations of the Ondangwa branch, ensuring smooth day-to-day management, driving sales, and leading a team to achieve organizational objectives. This role involves managing retail operations, stock control, financial administration, staff performance, and maintaining excellent customer service standards while complying with company policies and statutory regulations.
2. Key Performance Areas
Operational Management:
- Oversee accurate receiving, storage, picking, dispatch, and related administrative tasks.
- Maintain high housekeeping standards and effective stock control, including stock counts, replenishment, obsolete stock management, and claims handling.
- Monitor and resolve picking errors, product code discrepancies, and pricing inaccuracies.
Sales and Marketing:
- Contribute to sales and marketing strategies to achieve revenue targets.
- Identify new business opportunities and maintain strong relationships with key account customers.
- Ensure retail space is optimally utilized with neat, secure, and visually appealing product displays and promotions.
Human Capital Management:
- Support HR functions, including job descriptions, performance management, staff appointments, and disciplinary matters in line with company policy.
- Inspire, motivate, and lead a team to achieve operational and sales objectives.
Financial Administration:
- Oversee financial processes, including monthly reporting, cash control, expense approvals, credit control, and compliance with procurement and banking procedures.
- Maintain effective communication with Finance, Human Capital, and other departments to ensure accurate document flow and cost control.
Compliance and Safety:
- Ensure adherence to health, safety, and security standards to safeguard stock, customers, and staff.
3. Qualifications and Experience
- Grade 12 plus a Diploma in Sales & Marketing, Business Management, or related field.
- Minimum of 5 years retail experience, with at least 3 years in a middle management role.
- Proven track record in sales with the ability to develop and execute strategies that drive revenue growth.
4. Skills and Attributes
- Strong leadership and team motivation skills.
- Excellent communication and interpersonal skills.
- Proficient in English (reading, writing, speaking) and Microsoft Office/IT-related functions.
- Strong negotiation skills and understanding of human resource management policies.
- Customer service-oriented with a professional and approachable demeanor.
- High levels of integrity, accuracy, punctuality, and emotional maturity.
- Ability to think on one’s feet, make sound decisions, and solve problems efficiently.
- Commitment to executing duties professionally and contributing to organizational success.