ROLE SUMMARY This role entails handling all inbound and outbound calls, registration of new instructions on the system, appointing internal/external assessors, re-scheduling unmet assessors’ appointments and arranging assessments. QUALIFICATIONS Minimum Grade 12 or equivalent NQF level 4 RE (Regulatory Examination) would be an advantage EXPERIENCE Minimum of 1 year experience in the Insurance industry RESPONSIBILITIES Obtain all necessary information to register new instructions received on the New Claims/Notifications Inbox. Register all new instructions on DAS which are received on the New Claims/Notifications Inbox. Accept all new instructions excluding ABSA claims that do not appear on Codeplex in accordance with your designated geographical region Delay all ABSA new instructions that do not appear on Codeplex with a valid and detailed reason Attend to a minimum of 30 new instructions before close of business daily Where the Insured cannot be contacted on the details provided: Obtain alternative contact details from the Insurer Send a detailed sms via the DAS systems to the Insured regarding your attempt to arrange an appointment Delay the instruction with a valid and detailed reason Ensure that assessors are appointed to their fullest capacity within their designated geographical regions by constantly making use of the Google Diary Re-schedule unmet assessor appointments when requested Arrange re-assessments in accordance with the availability of all parties concerned i.e., Insured/Broker/Assessor/Service Provider Attend to all inbound and outbound query calls to the best of your capability Attend to all queries received via email to the best of your capability Transfer all inbound query calls to the relevant persons only when necessary Redirect complaints/queries to the designated Complaints Manager in accordance with the set processes and procedures Ensure that all contentious matters are referred to the Admin Manager for actioning Efficiently and effectively attend to all relevant administrative requests received from Internal Adjusters, Assessors, and the DAS Queries person Efficiently and effectively attend to all reasonable requests from Management and the Complaints Manager Assist in the workload in the absence of your colleagues Make a note on the DAS journal each time an action is taken on an instruction It is expected that you will show and treat all clients, suppliers, fellow agents and management with respect and dignity at all times and that you will look after all Digicall property and the premises as your own. COMPETENCIES Examining Information- Analyzes and processes information; asks probing questions; strives to find solutions to problems. Documenting Facts- Writes fluently when documenting facts; understands arguments logically; focuses on finding facts. Conveying Self-Confidence Is self-assured and projects inner confidence; is confident and determines own future; values own contributions. Thinking Positively- Is optimistic and positive; recovers easily from setbacks and obstructions; is jovial and projects cheerfulness. Embracing Change- Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challenges. Inviting Feedback- Is receptive to feedback and acknowledges criticism; open to critique and critical thinking; gathers feedback from others. Team Working - Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making. Producing Output - Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output. Checking Things - Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed. Following Procedures - Conforms and adheres to rules; closely follows instructions and procedures; minimizes risks by sticking to processes. Managing Tasks - Manages tasks by being organized and methodical; plans activities systematically; sets priorities for tasks. Applicant must be fluent in Afrikaans
ROLE SUMMARY
This role entails handling all inbound and outbound calls, registration of new instructions on the system, appointing internal/external assessors, re-scheduling unmet assessors’ appointments and arranging assessments.
QUALIFICATIONS
EXPERIENCE
RESPONSIBILITIES
COMPETENCIES
Applicant must be fluent in Afrikaans
Email address
We have sent an OTP code to your email above. Please type it in below and press continue in order to reset your password
Enter OTP code
Name
Surname
Country of phone number
Enter phone number
Enter password
Repeat password
Your Data, Secure and Private We ask you to create a strong password to ensure your information remains safe and private. Protecting your data is our top priority, and we comply with data security legislation to provide you with the highest standards of security and privacy.
We're thrilled you've chosen to start a free recruitment trial with us! I'm confident that you'll be impressed by what we have to offer. With our AI assisted process, you can post your job vacancy in less than 15 minutes. Even better, you could have qualified interviewed applicants as soon as tomorrow. We're here to ensure your hiring process is as efficient and effective as possible. My name is Jane and I will assist you step-by-step to setup a career site and publish your free premium vacancy. You will have access to your vacancy and career site for free, forever.
After your free trial, you'll have the flexibility to list more vacancies according to your needs. For each new vacancy, you can decide whether to continue with our cost-effective free solution or to opt for one of our premium paid solutions. Upgrading a vacancy is straightforward and can be done at any time, offering you the advantage of additional advertising reach, increased automation for efficiency, and enhanced screening for better applicant matching. This differentiated approach allows you to tailor our services precisely to your recruitment goals, ensuring you get the most value at every step.
Kindly provide your e-mail address in the next step to get started. If you're new to our platform, you'll need to create a profile after providing your email. Rest assured, we take the privacy of your personal information seriously. Your details will only be used to review your history with our portal, verify your identity, and to send communications that are relevant to your activities and projects on our portal.
Click Continue below to start your free trial.
Please enter your email to start engaging support.
Please provide detailed information about your issue or request.
Upload a file highlighting your issue or request (Optional)
Please provide detailed information about your request.
Are you attempting to log in with ?
The email that you selected is not registered with Trending-Talent.
Please enter the email that you are trying to log in with:
We have sent a One Time Pin (OTP) to your email address. Please input the OTP in the textbox below. * Please remember to check your spam and promotional folders.
Hello and welcome to Trendi. Optimise your experience by selecting your country:
Still paying for digital interviews - but no AI Avatars to streamline the process? Now that’s a double whammy…
Time to unwhammy yourself. Speak to Trendi today! #Smarter #Faster #Simpler