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Purpose of the Role

• To support the Chief Customer Officer and the sales team in assisting with customer review, reporting, related paperwork, handling queries and arranging appointments to visit new and established customers.

Key Responsibilities

Sales Administration:

• Compile weekly reporting and dashboards for sales teams.
• Prepare monthly expense claims.
• Monthly budget management – scrutinize reports and reverse relevant charges to correct cost centre, and extract cost detail on request.
• Monitor and profile PI allocations and communicate to manager.
• Monitor weekly pricing on key SKU's in Customers by region.

Customer Service:

• Quickly build an understanding of the FMCG industry, especially the Relevant categories and products.
• Develop a strong working relationship with Key Acc Managers, Junior Acc Managers and National Account Managers within teams.  
• Build working relationships with key admin staff and buyers within customer's business.

Team Coordination and Self-Management:

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support the business core values.
• Champion training and development of self and others through utilizing available training opportunities.
• Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Executive Assistance:

• Manage calendars, schedule meetings, and coordinate appointments
• Prepare reports, and presentations
• Handle incoming calls, emails, and other communications
• Maintain filing systems and retrieve documents as needed
• Act as a liaison between the executive and internal/external stakeholders
• Organize travel arrangements, including flights, accommodations, and itineraries.
• Conduct research and compile data to support decision-making.
• Help manage special projects or initiatives led by the executive.

Knowledge & Skill

• Attention to detail
• Deadline driven
• Able to prioritize
• Highly Computer literate (MS Office and SAP)
• Microsoft Office (Excel, Word & Powerpoint)
• Verbal and written communication
• Interpersonal skills
• Logical thinking
• Organizing and planning skills
• Numeracy
• Business principles
• Pricing systems
• Workflow System
• Group Cube
• Aztec IRI / Nielsen
• Price Probe
• BMI & Ad-Vice Silo Reports
• Shoprite portal

Qualification & Experience

• Matric
• A secretarial diploma or office administration diploma would be an advantage.
• 2 years administrative experience.

 

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